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Marcus Hotels & Resorts is seeking a Food and Beverage Director to be part of our team as we expand our portfolio. Our newest addition, The Lofton Hotel, is a downtown Minneapolis, full-service, $15M revenue property that is the first hotel in the Tapestry Collection by Hilton in Minnesota. The F&B Director will be responsible formanaging the F&B operation as a successful operating center ensuring maximum guest satisfaction and financial viability, all within accordance of company established standards. This is executed through planning, organizing, training and controlling of the hotel's F&B operations, resources and finances.
Marcus Hotels & Resorts, a division of The Marcus Corporation, has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
What you will be doing:
- Providing the highest quality in food, beverage, and service in all Food & Beverage and Culinary departments, maintaining existing programs and developing new programs.
- Establish and maintain effective associate relations of all assigned personnel and departmental responsibilities including hiring, inducting, orientation, and training to meet departmental responsibilities.
- Maintaining knowledge of local competition and current industry trends and engaging in an appropriate level of community and public affairs involvement.
- Conducting regular departmental meetings efficiently and in a timely manner, interfacing department and self with other departments of the hotel ensuring a harmonious working relationship.
- Maintaining warm, hospitable guest relations, increasing guest satisfaction ratings, and lowering guest complaints by ensuring prompt, courteous, and proper service, and surveying guest comment cards to correct situations immediately.
- Achieving and/or exceeding budgeted sales, operating within budgeted guidelines by maintaining effective controls, and developing and forecasting accurate and aggressive long and short-range financial objectives.
- Operating in compliance with all local, state, and federal laws and government regulations, communicating effectively within and between departments, ensuring good safety practices of associates, understanding and actively participating in the hotels emergency action plans, security and loss prevention.
- Maintaining a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
- Performing other duties as assigned.
What we are looking for:
- Strong knowledge of Food & Beverage operations and culinary techniques.
- Knowledge of Beverage operations and understanding wine varieties, labels and vintages.
- Position requires 3-5 years previous Food & Beverage management experience.
- Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement.
- Ability to work entire shift standing and moving about in banquet, restaurants and kitchen areas.
- Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
- High school diploma required. college degree in Hotel Restaurant Management or Culinary School is preferred.
- Additional language ability preferred.
- Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.
What's in it for you?
- Competitive Wages
- Insurance benefits to our associates after 30 days of full-time employment
- Free employee meal
- Room discounts for Marcus Hotels & Resorts properties
- Employee referral bonus program
- And more!
For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.
