Director Of Property Management

Company Description:

Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today, Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living.

Job Summary:

The Director of Property Management is responsible for overseeing the management of all properties and ensures that the properties are managed and maintained consistent with the financial, physical, regulatory, and social goals, standards and requirements of Project FIND and its funders. The Director of Property Management oversees the provision of services provided to residents therein. The Director of Property Management ensures all personnel of the Property Management Department are fully supported, trained, and embrace the organization’s mission. The Director of Property Management participates as part of the Executive Management Team.

The Director of Property Management receives supervision from the Associate Executive Director and may receive direction from other members of the Management Team. The Director of Property Management provides direct supervision to the Facilities Director and Building Property Managers. This position may provide general supervision to other lower-level Property Management staff as necessary.

General Responsibilities:

The following duties are normal for this position; other duties may be required and assigned. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Asset Management

• Plans and oversees the lease-up and set-up of new properties; designs appropriate Resident Selection Criteria, Property Management Plans, Agreements and Forms.
  
• Reviews vacancy reports; monitors resident income re-certifications; supervises provision of a variety of additional analytical/statistical reports on the operation of the division, program compliance, HUD-required forms, and other activities within the portfolio.
• Responsible for the financial, compliance and physical aspects of the assets across the portfolio.
• Manages and maintains properties in accordance with commitments made to lenders, investors and regulators. Update management plans, agreements and other policy documents.
• Oversee the violations process (HPD, DOB, DOS, FDNY, etc.) and coordinate mitigation of . May have to be present in court at times
• Help operations staff with orchestration and implementation of workorders
• Work with the Property Team and consultants to manage capital needs projects, inspections and local law work.

Human Resources

• Provide Human Resource support to the Property Management Department in areas such as timesheet submissions, corrective actions, hiring and terminations.
• Evaluate staff for effective project and progress management.
• Selects, trains, motivates, and evaluates assigned personnel; prepares and conducts regular and timely performance evaluations; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures; conducts periodic on-site audits of all properties.

Reporting/External Communications

• Works closely with other Project FIND departments, and external owners and agencies.
• Responds to public and resident questions and complaints/disputes; negotiates and resolves the most sensitive and controversial issues; conducts formal hearings as necessary.
• Review financial and variance reports on monthly and quarterly basis and timely correction measures as necessary.
• Oversee and monitor the integrity of data collected in the Property Management Information System (Yardi).

Leadership

• Recommends modifications to Property Management programs, policies, and procedures as appropriate.
• Participates as requested by the development department staff to review plans of new developments and provide recommendations on design, unit type and affordability mix, and overall project feasibility.
• Reviews, interprets and applies applicable laws and regulations. Responsible for compliance with Fair Housing, Non-Discrimination, and housing legislation.
• Participate as a member of the Management Team in the development of company’s strategic direction and ensure that the Property Management department and employees are working towards achieving these strategic goals and objectives.
• Monitors and evaluates the efficiency and effectiveness of resident service delivery methods and procedures.
• Provide content matter expertise that helps the department grow and/or adapt to industry or environmental changes.
• Work collaboratively with Social Work and Senior Center teams to accomplish shared agency goals and vision.

Qualifications:

• A Bachelor’s degree in real estate management, Business Administration or related field preferred but commensurate experience will also be taken into consideration.
• At least 10 years’ experience in Property Management, preferably 3 years in a nonprofit setting.
• At least 3 years of experience in Affordable Housing Management preferred.
• 5 years of NYC residential building codes and violations preferred.
• Familiarity with HRA referral system and reporting is preferred.

• Demonstrated track record in leading teams to achieve performance targets.
• Familiarity with NYC housing agencies as well as relative city, state and federal regulations including but not limited to DOB, HPD, FDNY, DHS, HRA as well as rental subsidy programs in NYC.
• Experience working with third-party back-office service providers, Yardi Voyager, and Property Management software a plus.
• Proficiency with Microsoft Office products required.
• Excellent time management and organizational skills.
• Must possess strong verbal and written communications skills.

Schedule:

Monday - Friday from 9:00 a.m. to 5:00 p.m.