Director Of Event Services| Miami Beach Convention Center

Oak View Group
Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
Responsible for providing the client with excellence in customer service in certain event operational services and in leading all aspects of the Event Services Department. This includes directing and managing event coordination, event setup and cleaning services. In addition, the Director of Event Services works closely with the Event Managers and clients to ensure a successfully planned and produced event.
This role will pay a salary of $110,000 to $120,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This job closes on 12/11/2023
About the Venue
The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings.
A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC's immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.
For more informaiton visit www.MiamiBeachConvention.com
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITES:

• Cultivate and develop relationships with department heads, City of Miami Beach, customers, clients, vendors and other service providers.
• Direct oversight for the Event Services and event operations departments.
• Hires, trains and oversees the Event Managers, Event Operations which includes the setup and housekeeping services teams.
• Prepare departmental annual operation budget; recommend capital improvements; control and monitor departmental expenditures.
• Ensure accuracy of costs for post-event billing of equipment and services for settlement.
• Inspect facilities to ensure the venue and it's campus are being maintained properly
• Develops protocols and SOPs and monitors their compliance.
• Prepares and submit Monthly Management Report of Event Services activities to the General Manager (GM) and/or Assistant General Manager (AGM).
• Be knowledgeable and trains Event Services team in safety/emergency procedures and event floor plan review.
• Participant in industry organizations to enhance educational knowledge and relationships.
• Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies.
• Conduct planning and operational meetings as required to ensure smooth coordination of Event activities.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all events related programs and activities.
• Work independently as needed on special projects and assignments.
• GM and/or AGM may designate various other responsibilities as needed.
• Additional duties and responsibilities as assigned.

EVENT MANAGEMENT

• Manages all day-to-day work assignments for event managers.
• Coordinates operational activities with internal departments, partners, and approved vendors to ensure venue logistics are detailed without conflicts and the seamless operation of Events.
• When policies and/or SOP require revisions/updates, the DOE shall review, analyze, & develop necessary justification to enhance quality and efficiency with GM and/or AGM.
• Develops, implements, reviews, and updates a comprehensive program for coordination of Event requirements for clients, including pre-event planning, event management and post-event review.
• Coordinates and partners with OVG 360 Sales/Marketing departments and GMCVB to develop strategic marketing & sales alignment for customer services and client retention. Collaborate and develop necessary promotional collateral materials to recruit and attract future clients.
• Assist Sales Department with site visits with potential clients, to develop confidence and inform of the venue capabilities, requirements, and services.
• Directly oversee and work with all departments to update the Event Planning Guides (EPG) and other venue collateral materials.
• Understands, interprets, and provides guidance of the key components of the Event License Agreement (ELA) to the Event Services team.
• Liaison with the City FD and PD for all compliance regulations.
• Educate, promote policies & procedures, regulate standards, and be the liaison for internal departments, partners, and all service contract providers.
• Be knowledgeable of the event management system (Momentus Technologies). Train, oversees and ensures the EM are properly utilizing the system relating to all phases of Event planning, operation, and collection of data.
• Train and oversee event estimate process for services and equipment. Ensure the event managers are distributing and communicating event estimates.
• Work with Director of Finance to ensure rate increases are developed for future years.

EVENT OPERATIONS

• Researches, reviews, recommends, and negotiate contracts for equipment, materials/supplies, temporary labor, and/or vendor necessary to maintain the aesthetics and cleanliness.Review and approve PO, purchases, and invoices.
• Oversee, evaluate, and ensure training are scheduled monthly, quarterly, bi-annually.
• Oversee, evaluate, and ensure preventative maintenance services are scheduled.
• Oversee and manage event operation staff and temporary labor contract with AGM.
• Review, evaluate, update SOP to improve operations, decrease turnaround times, and increase efficiency for Event Operations team.
• Training, development, of implementation of the MBCC Sustainability Program.

SUPERVISORY RESPONSIBILITIES:
Directly supervises Event Managers and Event Operations Manager in the Event Services Department, as well as their staff. Carries out supervisory responsibilities in accordance with OVG360's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications
EDUCATION AND EXPERIENCE:

• Bachelor's degree and seven + years of progressive experience within the hospitality/convention meeting, industry, and
• Five years in a supervisory capacity coordinating major, complex events, trade shows, public events and meetings in a Convention Center, hotel/Convention Center or similar private or public venues.
• A combination of education and experience may substitute for degree; must be an effective manager in a customer-focused environment.

SKILLS AND ABILITIES:

• Must be an energetic, forward-thinking and a creative individual with high ethical standards and an appropriate professional image; a strong manager with sound technical skills, analytical ability, good judgment and strong operational focus.
• A self-directed individual who can lead teams, is articulate and can relate to people at all levels of an organization and possesses excellent communication skills.
• A good educator who is willing to share information and serve as a mentor.
• Decision-making skills as well as the ability to multi-task are essential.
• Excellent organizational, planning and problem-solving skills.
• Ability to prepare, track, control, and analyze budgets.
• The work schedule for this position typically fluctuates based upon the needs of a particular event or project, which would require the ability to work a flexible schedule including late nights, early mornings, long days, weekends and holidays.
• Ability to travel as required.

COMPUTER SKILLS:

• Demonstrated proficiency with Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook).
• Knowledge of Momentus Technologies, AutoCAD, or related event management and design software programs.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certified Meeting Planner (CMP) Certification or Certified in Exhibition Management Certification (CEM) preferred, but not required.

PHYSICAL DEMANDS:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Director of Event Services Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions
While performing the responsibilities of the Director of Event Services Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
WORKING CONDITIONS:
While performing the responsibilities of the Director of Event Services , these work environment characteristics are representative of the environment the Director of Event Services will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Director of Events Job. Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.
WORK SCHEDULE:
The work schedule of this position typically involves a 5-day work week Monday through Friday; however, this will fluctuate based upon the needs of the community, a project and/or events. Must have the ability to remain available 7 days per week, work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays. This will also include regional, national and international travel
DRESS CODE:
To project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.