Banquets & Special Events Director - Country Club

Position Summary:

Our Banquets and Special Events Directorpromotes the club’s dining facilities for private banquets, business, and social meetings, and other member-related activities. Develops contracts for and oversees all administrative and operational aspects of preparing and serving events. Works with the Food and Beverage department to ensure that the guests’ expectations are exceeded.

Duties/Responsibilties:

• Promotes, advertises, and markets the club’s social event facilities and capabilities to all members.
• Helps member clients arrange banquets, luncheons, meetings, weddings, dances, and other social events; obtains pertinent information needed for guest planning.
• Develops an annual marketing plan detailing promotional and sales strategies and tactics to develop banquet and special event revenues.
• Provides timely reports on sales efforts and booked business.
• Implements aggressive, on-going sales campaign to alert members to the club’s banquet operations and capabilities.
• Continually explores and contacts potential new sales sources as permitted by club’s by-laws.
• Provides guest tours and offers suggestions in efforts to sell the club’s facilities for the occasion being planned.
• Works with the Executive Chef to determine selling prices, menus, and other details for catered events; oversees the development of contracts.
• Suggests and helps guests plan menus in conjunction with the Executive Chef and/or other culinary personnel.
• Transmits necessary information to and coordinates event planning with production, serving, and housekeeping staff; arranges for printing of menus, procuring of decorations, entertainment, and other special requests, etc.
• Inspects finished arrangements; may be present to oversee the actual greeting and serving of guests.
• Compares function sheets against actual room setup; ensures appropriate personnel scheduling for special functions.
• Oversees scheduling of food and beverage service employee meetings.
• Handles client complaints.
• Maintains past and potential client files; schedules calls/visits to assess ongoing needs of prospective clients for catering services.
• Helps develop catering budgets; reviews financial reports and takes corrective actions as appropriate to help ensure that budget goals are met.
• Helps guests with parking, entertainment, decorations, audio/visual and any other requirements integral to events being planned.
• Represents members’ needs and interests on applicable club committees.
• Obtains necessary permits for Special Events/functions.
• Arranges prompt payment for all events. Sends post event thank you notes to members/customers.
• Maintains a positive image in the community and develops appropriate trade networks.
• Critiques functions to determine future needs and to implement necessary changes for increased quality. Mails post event critiques to all banquet customers and tracks member/customer feedback.
• Attends management meetings to review policies and procedures, upcoming business, and to continually develop quality and image of banquet and catering functions.
• Tracks new products and trends in food service and catering applicable to the club.
• Ensures the security of valuables (club’s, guests', and members’ property) during catered events.
• Performs special projects as assigned.

Skills/Qualifications:

• Extensive knowledge in the food industry with a minimum of 2-3 years supervisory role in a high volume banquet operation.
• Knowledge of Microsoft Office, POS systems, preferably Jonas, and all banquet administration processes including event orders and event floor diagrams.
• People person that communicates effectively and maintains a pleasant demeanor while working well under pressure.
• The ability to work a flexible schedule including holidays, evenings, and weekends.
• Capable of standing for long periods of time, the ability to lift 30 lbs. and maneuver banquet equipment. May work outside in hot and cool climate environments.
• The ideal Banquet Manager has the knowledge, skills, and abilities to turn a BEO (Banquet Event Order) into an outstanding event by successfully orchestrating all departments to produce an unforgettable affair.

Benefits:

• Complimentary shift meals
• Health & Dental with employer contribution
• Vision, Life & AD&D insurance
• 401k with employer match
• Vacation Time
• Holiday Pay
• Sick Leave
• Bereavement Leave
• FMLA
• Workers’ Compensation

Deerwood Country Club is a private equity Country Club in Jacksonville founded in 1960. The club features a 25,000-square foot clubhouse including dining and banquet facilities, an 18-hole golf course and pro shop, 12 Har-Tru® tennis courts, four Pickleball courts, plus fully stocked pro shop, an award-winning tennis program, a fitness center with children’s nursery and massage services, plus a junior Olympic size swimming pool with a swim team and summer camps. The club operates in a highly collaborative and team-oriented environment and strives to provide an excellent member experience.

Deerwood Country Club reviews applications in the order in which they are received, per position, without regard to the applicant's race, color, national origin, ethnicity, religion, age, gender, marital status, sexual orientation, covered veteran status, or physical and mental disability, pregnancy, or on the basis of any other status protected by law. Applicants selected for further consideration will be contacted by the hiring manager by phone or email. All other applications will be closed for further review.

Deerwood Country Club is a drug free workplace and an Equal Opportunity Employer. We conduct pre-employment drug screens, social security number checks and criminal background checks on all new hires. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire.

The Company recognizes the value and importance of a diverse workforce and will continue to identify and attract a workforce of the best available talent at every organizational level. As the Company grows and expands, we remain committed to maintaining our workplace diversity.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Supplemental pay types:

• Bonus opportunities

Work Location: In person