Digital Sales Coordinator

Compulse, the creative agency arm of Sinclair Broadcast Group, is looking for a Digital Sales Coordinator to help ensure delivery of display/video programmatic, OTT and geofencing campaigns.

This person should have a passion for programmatic advertising and a customer-service centric attitude. The Digital Sales Coordinator reports to the Programmatic Manager and senior agency leadership.

Responsibilities:

Customer Service Job Duties:

• Direct engagement with external clients to handle service issues, complaints and normal customer service 
• Identify customer needs 
• Establish and promote effective relationships with clients, upholding the agency's commitment to the customer experience
• Responsible for accurately handling, and solving customer inquiries
• Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level
• Formulate responses in professional and correct grammatical writing
• Must be able to organize and schedule calls, and client communication

Project Coordination Duties:

• Support the production, scheduling and delivery of our OTT and Programamtic products 
• Must be able to set goals and schedule/oversee deliverables for multiple digital services
• Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
• Use multiple internet and software platforms to perform duties, and therefore must be technically savvy
• Must be able to understand digital reporting and analytic metrics
• Attend and participate in weekly production staff meetings and product trainings

Production Ticket Coordination Duties:

• Work within the digital marketing programmatic team on sending out production tickets to ad operations.
• Gain a basic understanding of display and video programmatic tactics including retargeting, OTT and more.
• Support clients by providing updates to ongoing campaigns.
• Responsible for communications between third-party vendors and clients, acting as a liaison. 

Qualifications:

• Minimum 1-year-experience with digital technologies, including social media, OTT, digital marketing (display and video programmatic)
• Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills
• Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs
• Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
• Must have strong listening skills, and be empathetic and able to effectively relate to clients 
• Understanding of digital analytics and reporting tools is a plus
• Highly proficient in Microsoft office products