Dialysis Center Office Manager

About Us:

Physician Support Systems, Inc. (PSS) is a Management Services organization that specializes in Physician practice optimization. We manage multiple clinics throughout the Pomona Valley and Inland Empire areas. We are proactively filling positions for a new Dialysis Center.

Our Mission:

• Aim to drive operational efficiency in healthcare settings by offering advanced managed services that contribute to the overall advancement of the industry.
• Support healthcare providers as they navigate their technological transformation journey, providing vital managed services that lead to meaningful and positive change.
• Strive to empower healthcare providers with the tools and support they need to deliver exceptional patient care through our tailored managed services.
• Streamline administrative and operational processes in healthcare, leading to improved patient outcomes and experiences.

Position Summary:

As a Dialysis Center Office Manager, you will play a crucial role in overseeing the administrative and operational functions of the Dialysis Center. You will be responsible for managing daily office activities, coordinating patient care, overseeing scheduling, maintaining accurate records, and ensuring compliance with regulatory requirements. This role requires strong organizational and leadership skills, as well as the ability to work collaboratively with healthcare professionals and support staff.

Effectively support the HR department by ensuring company policies and procedures are being adhered to. Report any unethical behavior. Do not discriminate at any time or in any manner in accordance with company policy and procedures. If you become aware of any form of discrimination, you must follow company policy as stated in the Employee Manual. In the performance of accountabilities of this position, all employees are expected to report fraud and abuse of lab or ancillary services, comply with OSHA/CAL-OSHA regulations, the practices, and policies of Physician Support Systems, Inc.

Physician Support Systems, Inc. reserves the right to change or modify any employee's Job Description at any time with or without notice.

Job Responsibilities:

Oversee all aspects of office operation (include the following, but not limited to):

• As Manager, you should set examples of professional behavior.
• Follow, implement, and enforce the policies and procedures in the company Employee Handbook.
• Assist and direct employees to complete their job assignments in a timely and professional manner, consistent with the policies and procedures of Physician Support Systems, Inc., and their clients.
• Accurately approve employee timecards on a daily and weekly basis. Ensure PTO requests are processed, and coverage is designated.
• Maintain office hours as dictated by corporate. As Office Manager you must be on-site during regular office hours. Manager will be responsible for office efficiency and operation.
• Provide “Performance Evaluations" to staff. Each completed review must be reviewed in advance and signed off by the Human Resources Manager prior to review with the employee.
• Ensure that all employee information remains private and confidential as per company policy and procedures.
• Monitor supplies and equipment essential to office operation. It is essential to be cost effective when purchasing supplies and equipment.
• Meets with Executive Director and/or Human Resources Manager to go over office issues and/or suggestions as needed. Offer suggestions and solutions to problems.
• Participates in Managers Meetings, General Staff Meetings, Safety Meetings, or other applicable meetings whenever possible.
• Implement and monitor all compliance regulations, site audits and employee in-service.
• Oversee completion of all equipment, drug and service logs as required for site audit. Any deficiencies must be brought to the Executive Director’s attention.
• Interface with company clients in a positive and professional manner.
• Participates in interviewing applicants.
• Respond to complaints from employees and / or patients.
• Assume tasks and responsibilities as needed to maintain good workflow and teamwork.
• Secure building before leaving at the end of the day.
• Sign off product delivery receipts and forward them to Accounting Dept.
• Prepare Daily Cash Box/ Count daily deposit.
• Open and Close Office.
• Interface with Computer Support Team for the efficient operation of the office.
• Timecard reconciliation as necessary for payroll.
• Keep record of employees’ attendance, ensuring proper coverage of office at all times.
• Correlate time off to ensure the office has sufficient coverage at all times.
• Sign off Absence Forms or Time Off Requests and forward them to H.R.
• Employee safety
• Implement any necessary emergency measures for the safety of the employees and patients alike.
• Follow Physician Support Systems, Inc. Safety Program at all times.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in healthcare administration, business management, or a related field.
• Previous experience in healthcare administration, with a focus on dialysis services preferred.
• Strong knowledge of healthcare regulations and compliance requirements.
• Strong leadership and proven supervisory skills.
• Ability to develop and maintain strong patient and employee relationships.
• Ability to work independently as well as a team player is required.
• Excellent attention to detail and highly organized.
• This position requires scheduling flexibility, excellent communication, and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Ability to work with strict time deadlines.
• Ability to multitask with ease, simultaneously working on various projects/tasks.
• Basic knowledge and experience with filing, computer skills, fax machine, photocopier, 10 key calculator and multiple line telephone systems.
• Excellent communication skills, both verbal and written.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person