Address
Form of workDescription:
Looking for a Desktop Support Technician with around 3 years of experience.
Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors’ others to ensure client satisfaction and organizational success. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications.
Skills:
Desktop, Windows 10, Hardware, Customer service, Windows, Imaging, Deployment, Technical support, Printers, Windows 7, Troubleshooting, Active directory, Office 365, Ticketing system, ServiceNow, O365, Desktop hardware, Support, Service desk, Microsoft office
Top Skills Details:
Desktop, Windows 10,Hardware,Customer service, Windows, Imaging, Deployment, Technical support, Printers, Windows 7,Troubleshooting,Active directory, Office 365,Ticketing system,Servicenow,O365,Desktop hardware
Additional Skills & Qualifications:
Manager needs reliability, Good attitude, Experience and technical understanding (of the listed technology below).
He needs someone who is personable that can talk to people honestly without alienating users. The skills listed below are all required skills. He personally doesn’t really mind if the candidate has only 2 years of experience or 10 years, you can learn what you need in 2 years, all depends on attitude and aptitude.
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
