Desktop Support Technician

What You'll Be Doing
Do you have a strong IT background and a desire to be a part of the elections process? If so, get ready to roll up your sleeves and become a part of something bigger! The Wake County Board of Elections is seeking a Desktop Support Technician to support the IT services required to conduct elections for the citizens of Wake County. The ideal candidate will possess experience working in a field support setting with computer equipment as well as mass deployment of software in an enterprise environment. This is not your typical IT help desk support role. In this physically demanding position, you will need to be able to lift up to 50 lbs. and endure extended periods of time lifting, squatting, crawling in tight spaces, climbing on ladders to pull cables from drop ceilings, pushing and pulling large tote bins, and carrying supplies and equipment. Work is performed mostly indoors investigating or installing networks, running cables, setting up computers and peripherals at voting locations, and general IT office support. This position is in-person and will work at various locations including the Board of Elections Operation Center, polling places and Early Voting locations throughout the county (churches, community centers, libraries, schools, etc.).
What will you do as a Board of Elections Desktop Support Technician?
Perform software deployment using Microsoft Endpoint Configuration Manager (MECM/SCCM)
Install and update election software on multiple devices
Facilitate tasks to be executed by contracted IT Assistants
Program and troubleshoot computer hardware, software, unmanaged ethernet hubs, high speed document scanners, and peripherals for office staff
Maintain electronic inventories of computer hardware, software, electronic peripherals, and election related equipment
Develop procedural and knowledge base documents for use, maintenance and repair of computer hardware, software, peripherals, and online applications
Coordinate with the Wake County Information Services Department to schedule, set up and troubleshoot networks at Early Voting locations (including assigning IP Addresses to endpoints and VPN connectivity)
Prepare peripherals for dispatch to voting locations (printers, barcode scanners, mice, keyboards) including packing and custody control
Lead the setup of Early Voting site infrastructure, including laptops, printers and associated cabling
Provide on-site and telephone technical support to voting locations during voting periods and to Board of Elections staff year round
Provide technical assistance with microphones, slideshows, audience response systems, and A/V equipment for election training
Perform User Acceptance Testing, document bugs and propose enhancement requests for elections software
Assess training materials and content to identify areas for future training enhancement
Assist in post-election processes and identify training issues and other issues that need follow-up
Evaluate, recommend and assist with the implementation of technology innovations and products
YOU will be a key member in various elections-related administrative projects
About Our Team
The Wake County Board of Elections is responsible for conducting all elections held in Wake County. The Board locally administers State election laws. Principal functions include establishing election precincts and voting sites; appointing and training Precinct Officials; preparing and distributing ballots and voting equipment; canvassing and certifying the ballots cast in elections and investigating any voting irregularities. It maintains voter registration and participation records and provides public information on voters and elections. This position is in-person and will work at the Board of Elections Operations Center.
The Basics (Required Education and Experience)
Associate's degree in Computer Science, Information Systems, Computer Engineering or related field
Two years of experience in information systems support
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Experience working in a county elections office
Experience with inventory management systems
Training experience, including developing user manuals and class content, teaching classes, and conducting product or software demonstrations
Experience working with iOS and installing/using apps on mobile devices running iOS
Experience using Microsoft 365 applications, including Excel, PowerPoint, Word, Outlook, SharePoint
Field and in-person technical support experience
Forklift certification or must be able to obtain within twelve months of hire
A valid driver’s license
Clear financial and criminal records check
How Will We Know You're 'The One'?
Expert level ability to provide level one and two technical support in an enterprise environment
Proficient in computer imaging and desktop management software such as Microsoft Endpoint Configuration Manager (MECM/SCCM)
Solid understanding of Windows desktop operating systems, software and troubleshooting methods
Knowledge of scripting using PowerShell, Python or batch scripting
Familiarity with administrative tools such as Active Directory
General knowledge of networking, including switches, routers, wired and wireless network configurations
Knowledge of using computer hardware and peripherals, including laptops, laser printers, barcode scanners, and high-speed document scanners
Ability to meet the physical demands of the position, which include crawling under furniture to run cables, assisting with the setup of furniture, equipment, and supplies at voting locations, and lifting up to 50 pounds
Knowledge and understanding of data management policies and practices
About This Position
Location: Wake County Board of Elections Operations Center Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:30am - 5:15pm
Hiring Range: 24.27 - 32.77
Market Range: 24.27 - 41.26
Posting Closing Date: 7:00 pm on 2/7/2024