Desktop Support Technicians - Contract

Description:

Our client is looking for 10 onsite Desktop Technicians to join their team at the Charlotte, Corporate Headquarters. Candidates will be working on moves duties, differentiated deployments, moves, adds and changes, site surveys, Hardware based work, this is not desktop or user support but they may perform troubleshooting as it relates to re-imaging, blue screen, HW and SW issues. They will be working evening and weekends in addition to their 40 hours a week as needed. Must be open and flexible to overtime. Candidates should have experience performing moves, disconnects and reconnects.

There is also some administrative functions to this job as they have to document their work and follow up with emails to users regarding updates to projects. Candidates must have good customer service and written and verbal communication skills. Must be team player!

Skills:

Desktop, Support, Windows 10, Troubleshooting, Active directory

Top Skills Details:

Desktop,Support,Windows 10,Troubleshooting,Active directory

Additional Skills & Qualifications:

Office consolidation and Technology Set Up - Complete final signoff of in office technology solutions to enable successful Day 1 return

Shared Technology - Verify all shared technology is operational and ready

Day One Support – Provide technology support for associates for quick resolution of any technical issues or training needed with return to office

Experience in a fast-paced high request volume environment is critical. Must have very strong communication skills (both written and oral). Ability to multi-task and have prior experience with common request management ticketing systems. Prior experience with change management is a plus. Ability to consistently meet or exceed performance targets and goals correlated with complex MAC (Move Add Change) request management and meet tight deadlines in a demanding environment. Required to be proficient in Microsoft Office Suite. Knowledge/exposure to the telecommunications environment is desired coordination with vendors, site surveys, ordering, and final desk level confirmation needed Ordering and Set Up- Configure and order if needed technology prior to return to office Day 1 and complete any moves as needed.

Experience Level:

Entry Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.