Desktop Support Technician

Genoa Employment Solutions is currently searching for a dynamic, Desktop Support Technician to be responsible for installing and troubleshooting corporate standard hardware and software.

Primary responsibilities will include:

• Working with end users to troubleshoot hardware, software, and network problems.
• Install, move, configure, repair, and audit corporate standard hardware and software. The hardware includes PC’s, workstations, printers, phones, smart phones and other technologies.
• Maintain PC audit records.
• Responsible for the tracking and audit of software licensing.
• Ability to trouble shoot hardware and software problems. This includes contacting vendors or other department peers for assistance.
• Communicate effectively and enjoy working daily with end users, department peers, and vendors.
• Communicate with the Technical Group as needed to get problems resolved.
• Capable of dealing with interruptions and able to prioritize tasks based on identified priorities.
• Ability to follow operational procedures and maintain appropriate documentation for the job.
• Answer and track calls at the helpdesk.
• Teach training classes as needed.
• Travel to remote sites and seminars.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program