Job Description
- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
- ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
- Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
- OS / office 2010 as well as Win 8 andO365
- Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units.
- Support of mobile device
- Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
- Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system,printer and operating problems
- Consulting and instructing users on hardware andsoftware questions/issues
- Collaborate with other IT Services Data Centerand Network Infrastructure teams
- Install, maintain and upgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac)software
- Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Responds to telephone calls, email, service tickets, and dispatched requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
- Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation,to include Windows and Mac clients
- 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android
- Platforms Expertise in iPad / iPhone
- Self-starter that is able to collaborate actively withothers in a cross-functional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
- Skilled in documenting written troubleshootingsteps and instructions
- Business professional attire