Desktop Support Technician

Company Overview and Culture
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.
For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.
'Position: Desktop Support Technician
Location: Lees Summit, MO
Job Description
OSI (an EXL company) is seeking a Desktop Support Technician in Lee's Summit, MO. The role is 100% onsite and would focus on all aspects of the laptop life cycle as well as providing Level 1 and 2 support for the Help Desk and onsite/remote support. The ideal candidate will have a Desktop Support background possessing high attention to detail and organizational skills.
Responsibilities

• Imaging, configuring, and shipping of new hire and replacement laptops using predefined roles along with user specific needs
• Asset management maintaining accurate inventory tracking of shipped and returned equipment in accordance with process guidelines
• Test and repair returned hardware as necessary
• Assist with testing of new hardware, software, and network technologies
• Provide technical support to remote users and other internal departments
• Responding to service calls, emails, and tickets to troubleshoot the nature of reported problems. Take the necessary steps to resolve reported issues and close reported issues in Remedy Ticketing System
• Assist on small to medium IT projects as needed
• Assist with vendor and 3rd party resources as needed
• Communicate and escalate issues to other members of the Global IT Team when necessary
• Adhere to Company SLA's
• Perform any other duties as assigned

Qualifications

• 2-5 years Desktop Support Experience
• 2-5 years of Windows 10/11 Experience
• 1-2 years of Staging & Imaging Tools Experience
• 1-2 years of Ticket Documentation (in Corp Environment following ITIL guidelines a plus)
• Experience with and knowledge of Active Directory
• Experience with and knowledge of Office365, Teams, and Outlook
• Experience with client side SCCM Software Center and Configuration Manager a plus
• Strong attention to detail and critical reasoning skills
• Ability to problem solve and determine resolution for technical issues
• Strong individual work ethic while possessing and exhibiting team-oriented mindset
• Ability to manage multiple projects at once while handling time sensitive urgencies
• Excellent communication and client relation skills

EEO/Minorities/Females/Vets/Disabilities
To view our total rewards offered click here ->https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details

• Pay Type Salary

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