Address
Form of work
SalaryWe’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
**This role will operate on a Saturday - Wednesday, 12:00pm - 9:00pm schedule on-site**
The Desktop Support Technician’s responsibilities are to provide gold standard end user IT support and service delivery to the DraftKings community.
Through knowledge of IT services and a drive to solve problems with technology, this individual will make a daily impact on the success of IT and the larger DraftKings community.
What you’ll do as a Desktop Support Technician
Provide high quality customer support with a customer first mentality
Manage and action support requests using ITIL/ITSM principles
Provide Tier 1/2 IT support for a variety of standard end-user technologies and peripherals
Execute service delivery for a variety of IT service catalog items
Support and manage Windows, macOS, iOS, and Android devices
Provide basic administration of enterprise IT systems
Participate in assigned projects to ensure achievement of strategic goals
Create and update quality documentation of IT troubleshooting best practices, services, and processes
Consistently gain knowledge and certification in relevant or assigned technologies
Work collaboratively with your IT peers and larger DK community to solve problems
What You'll Bring
Bachelor's degree in a Computer Science related field or equivalent combination of knowledge and experience
1-3 years experience working in an enterprise support environment
Knowledge of common operating systems (Win, macOS, iOS, Android)
Knowledge of common enterprise end-user technologies (e.g. O365, GSuite, Atlassian, Zoom, and Slack)
Knowledge of the ITIL/ITSM framework for Incident Management
Strong organizational skills, attention to detail, and drive to solve issues with technology
One or more certifications in the following areas is preferred: Microsoft, CompTIA, ITIL/HDI, Customer Service
Experience utilizing device management technologies is preferred (e.g. Intune and JAMF)
Knowledge of Powershell or other scripting languages is a plus
Join Our Team
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is $25.60 - $38.40, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.
