Desktop Support Technician

OfficerTRAK® is a software and technology company that develops and maintains industry-leading software and technical support for off-duty programs for law enforcement agencies and associated companies.

Job Purpose:

Responsible for managing day-to-day trouble tickets, technology assets, onboarding/offboarding of employees, and other technology projects.

Responsibilities:

· Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

· Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

· Install and support PC, laptop, tablet and mobile hardware and software.

· Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.

· Participate in hardware and software reviews and recommend purchases.

· Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.

· Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

· Analyze and make recommendations for hardware and software standardization.

· Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, application servers and administrative systems.

· Performs technology moves, adds, changes, and basic troubleshooting for in-house employees.

· Assists with the development of new processes and procedures for all phases of Desktop Support.

· Provides training and documentation as required for all end-users on the use of hardware and software.

· Creates user accounts, resets passwords and maintains groups in Azure Active Directory.

· Maintains physical hardware inventory, ensuring par levels are met.

· Assists with the deployment of new technologies as incorporated into our environment.

· Create, receive, and resolve end-user incidents and requests while maintaining response and resolution SLAs.

· Other duties as assigned.

Skills/Qualifications:

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

· Working knowledge of Windows 11 Desktop, Azure Active Directory, Microsoft 365 Suite, and Help Desk software.

· Hands-on knowledge of wireless networks, switches, and routing.

· Knowledge & skill in applying IT concepts, principles, and practices in LAN/WAN environments.

· Excellent English oral, written, communication, and interpersonal skills.

Experience & Education:

· Diploma / Degree in Computer Science / Engineering, IT, or equivalent work experience.

· 2+ years of IT support experience in a small to medium-sized corporate environment.

Compensation:

· Salaried Position

· Paid benefits package

· 401K plan

· The position is onsite in Katy, TX

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Katy, TX 77493: Relocate before starting work (Required)

Work Location: In person