Address
Form of workTitle: Temporary Desktop Support Specialist
Manager: Senior, IT Operations Manager
Department: IT
Location: Richmond, California
Sangamo Therapeutics is a genomic medicine company building value with cutting-edge work across four distinct but complementary technology platforms – gene therapy, cell therapy, in vivo genome editing, and in vivo genome regulation. Using its deep scientific expertise and proprietary zinc finger genome engineering technology, Sangamo is working to create genomic cures for patients suffering from severe genetic diseases for which today’s medicines can only treat symptoms. At Sangamo, we are passionate about transforming lives by building a robust, sustainable, differentiated, innovative, and high value genomic medicine pipeline that addresses patients with life-limiting conditions. Sangamo takes pride in being the first to edit endogenous human genes, first to treat patients with gene edited T cells, and first to treat patients with in vivo genome editing. Our top priority is to meet the needs of patients with commitment and compassion. Along with our commitment to science and to our patients, we also endeavor to create an inclusive environment that promotes and values diversity. Sangamo is a company where individuals can flourish, grow and develop their expertise.
We are seeking top talent to join our mission. Let’s build a better future together.
We are seeking top talent to join our mission. Let’s build a better future together.
JOB SUMMARY:
Therapeutics is seeking a Temporary Desktop Support Specialist. The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures.
ESSENTIAL FUNCTIONS:
- Provide Level 1 Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person.
- Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures.
- Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner.
- Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
- Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine and execute the best solution for the issue based on available information and details provided by users.
- Properly configure and deploy hardware and software.
- Participate in IT Projects and team efforts.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
- 2+ years of experience as a Service Desk Specialist.
- Above average understanding of computer systems, mobile devices, and other technology products.
- Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
- Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
- Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions.
- Excellent organizational, communication, time management, problem-solving, and customer-service skills.
- Ability to understand and execute technical manuals, documentation, and guides.
- Must have strong customer service skills, including ability to listen, interpret and explain IT related issues,
- and concept in non-technical terms.
- Must possess excellent verbal and written communication skills.
- Team-orientated and available for evening/weekend work when necessary.
- Computer-related qualifications and certifications will be viewed favorably.
- CompTIA A+ (Plus) certification preferred.
- Must be able to lift up to 50 lbs.
OTHER QUALIFICATIONS:
- Great emphasis on customer service.
- Ability to multitask in a fast-paced environment.
- Experience with supporting audio video events preferred.
- Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.).
- Experience working in a laboratory environment preferred.
Sangamo is an equal opportunity employer
Sangamo is committed to fostering belonging for all employees and embraces diversity, equity, and inclusion in recruiting and hiring. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
Commitment to Safety
Sangamo requires all U.S. workers to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Sangamo, and it applies regardless of location or classification of role. If you are unable to receive the vaccine, you will have an opportunity to request a reasonable accommodation consistent with applicable laws.
Sangamo is committed to fostering belonging for all employees and embraces diversity, equity, and inclusion in recruiting and hiring. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
Commitment to Safety
Sangamo requires all U.S. workers to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Sangamo, and it applies regardless of location or classification of role. If you are unable to receive the vaccine, you will have an opportunity to request a reasonable accommodation consistent with applicable laws.
Pay Range
The anticipated salary range is for candidates who will work in our Brisbane or Point Richmond, CA offices. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience with the job, type and length of experience within the industry, education, etc.. This salary range may not apply to remote positions that work in other states.
Note to External Recruiters
We do not accept unsolicited resumes from any source other than from the candidates themselves. If you wish to be considered for the presentation of candidates, please email recruiting@sangamo.com. We will reach out to you directly if there is a business need for your services.
The anticipated salary range is for candidates who will work in our Brisbane or Point Richmond, CA offices. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience with the job, type and length of experience within the industry, education, etc.. This salary range may not apply to remote positions that work in other states.
Note to External Recruiters
We do not accept unsolicited resumes from any source other than from the candidates themselves. If you wish to be considered for the presentation of candidates, please email recruiting@sangamo.com. We will reach out to you directly if there is a business need for your services.
#LI-KO1
