Senior Desktop Support Specialist (Aliso Viejo)

Company

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!

Summary

The Senior Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop Support Specialist will report to the End User Computing Manager and team lead and will work closely with other members of the technology department to support all end users.

Responsibilities

• Respond to new IT Support requests, prioritize, and document issues and resolutions
• Respond to tickets and complete detailed responses in ticketing system
• Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
• Configuring/Installing email clients, MS Office, and other software applications
• Installation and configuration of printers
• Troubleshooting end-user problems with various desktop/laptop issues
• Removing threats (virus, malware, etc.)
• Tracking assets, and documenting software purchases
• Basic network configurations in Windows (DHCP configuration versus static IP addresses)
• Work with the IT Administrator in handling other miscellaneous IT projects

Requirements

• 5+ years of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or optical drives
• 2-year degree in a relevant field and/or professional experience
• Solid understanding of how to install the Windows OS (7, 10) and configure with necessary drivers
• Knowledgeable with Active Directory
• Familiar with basic server maintenance and network concepts
• Must be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal tools
• Advanced knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
• Must be able to work with other employees to provide support in a timely, and friendly manner
• Strong multitasking skills
• The ability to work both autonomously and as a member of a team
• A+ certification is preferred
• Valid Driver’s license required
• Must pass an extensive background check
• Must pass a drug test
• Ability to lift and transfer parcels of 50 pounds

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Compensation Notice

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75k/yr. in our lowest geographic market up to $95k/yr. in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. SDI Presence LLC is a total compensation company. Dependent on the position offered, other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.