Desktop Support Specialist

Job Title: Desktop Support Specialist

Duration: 9 Months

Location: Irvine, CA

The main function of a Desktop Support Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Work with Network, IS, Endpoint team to keep machines updated on policies and on network
• Report all workload through tickets in ServiceNow
• Troubleshoot complex connectivity issues with other IT teams