Desktop Support Specialist

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Desktop Support Specialist to support us in Orange, CA.

We offer great benefits and everyone has a stake in our success.

• Pay Rate DOE, W2 per hour
• Onsite
• Monday through Friday (8 AM- 5 PM)
• Medical benefits
• Paid vacation
• Paid holidays
• 401K

Under general supervision, analyzes, troubleshoots, supports, and maintains desktop computer systems, software, and peripheral equipment. Provides customer service to end users to enhance and optimize their use of desktop computer tools to meet business needs.

General Duties

1. Responds to increasingly difficult Help Desk calls, including troubleshooting desktop hardware and software problems and researching solutions. Updates and documents relevant research and resolutions into HEAT call tracking database.

2. Assists staff at agency administration and all operating bases, either on site, or via telephone and remote control. Resolves questions and problems in the use of computer hardware and software. Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools.

3. Performs computer upgrades, software installation, and configuration. Coordinates desktop adds, moves, and changes. Assists users with computers connecting to audiovisual technology for presentations.

4. Participates in planning and implementation of technology projects with desktop applications. Participates in the definition of scope and assists in the installation, testing, documentation, deployment, and rollouts of new hardware and software applications.

5. Analyzes requests for desktop hardware and software to ensure compatibility with agency standards.

6. Applies knowledge of preventative maintenance to ensure optimum system performance.

7. Coordinates visits by third party maintenance vendors to ensure smooth repairs and upgrades to the agency's equipment

Qualifications Guide:

1. Knowledge of:

• Desktop computer systems, printers, hardware components, operating system software (Windows internals), and communications.
• Application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Access), multimedia, graphics, and presentation (Visio, Adobe Acrobat).
• Practical application and increased understanding of computer networks and communications.
• Practical application and increased understanding of database architecture and design.
• Help Desk call tracking.
• Troubleshooting and documentation methodologies.

2. Ability to:

• Diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills.
• Recommend, plan, and apply computer solutions based on knowledge of business units critical success factors and operational criteria.
• Communicate complex ideas and translate technical information easily to non- technical individuals.
• Work with end users of various experience levels with patience and courtesy.
• Work in a team environment with other Information Systems professionals.
• Distinguish between application, operating system, network, and hardware problems.
• Think analytically.
• Demonstrate mature and organized approach to researching, documenting, and communicating various methods of troubleshooting and providing solutions to agency desktop computing problems.

Education and Experience:

Any combination of education and experience equivalent to a bachelor's degree with a minimum of three years of professional customer and Desktop Support experience.

Relevant certifications by Microsoft desirable.

Additional Notes:

Two (2) resources required our PC migration project. It will take 9-12 months, and we need people who can: image PCs with SmartDeploy, analyze PCs for data and software, install software manually, transfer data from old to new PCs, help staff use OneDrive and fix any issues after migration.

They will need good customer service skills to interact with staff that need their PCs migrated.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills

Job Type: Contract

Pay: Up to $32.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person