Address
Form of work Job Description:
Pay Range: $18hr - $23hr
Pay Range: $18hr - $23hr
- To adhere to quality standards (voice and accent , Tech Monitoring, regulatory requirements and company policies.
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote Desktop Support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone email or chat within agreed SLA of ticket volume and time.
- To update worklogs and follow shiftor escalation process to escalate complex problems to appropriate Support Specialist sunroute problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update and self development.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
