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Salary**MUST HAVE PREVIOUS DENTAL ADMIN EXPERIENCE**
Join Pinky Promise Pediatric Dentistry, Naperville's premier pediatric dental practice, as our Patient Care Coordinator. Bring your warm, charismatic personality and dental administrative experience to create a positive atmosphere for our patients. Must have minimum 1 year of dental front office experience and expertise in insurance benefits. If you're detail-oriented, prioritize effectively, and value exceptional customer service, this is the perfect opportunity for you. Enjoy a collaborative environment where excellence is recognized and growth is encouraged. Apply today for an opportunity to make a difference in pediatric dental care!
Full TimeHours
Mondays & Thursdays: 7:30 am - 5pm
Tuesdays, Wednesdays & Fridays : 7:30 am - 3:30 pm
*Office hours may extend to 4:30pm on an additional day in the future with advanced notice given.
Job Responsibilities:
- Reports directly to the Office Manager and serves as a liaison between the clinical and administrative departments to facilitate smooth patient flow.
- Manage patient communications, including phone calls, texts, emails, and appointment confirmations, ensuring timely and professional responses.
- Facilitate a strategic scheduling approach to optimize productivity and enhance patient flow for optimal outcomes.
- Collect and update patient information, including medical history and insurance details.
- Obtain verification of dental benefits and accurately input information into practice management software.
- Present treatment estimates, addressing any insurance inquiries to ensure patient understanding, address concerns and objections, resulting in case acceptance.
- Ensure accurate posting of insurance payments with meticulous attention to detail, guaranteeing proper allocations and adjustments to support efficient financial operations.
- Maintain a collection rate at 98% of production or higher by effectively managing the revenue cycle (collecting at time of service, working insurance aging reports, sending statements, making collection calls to past due accounts).
- Proactively follow up with patients regarding unscheduled treatment plans and recare, promoting importance of oral health.
- Capture photos and post content on our social media stories of patients and families to keep our followers engaged.
- Perform additional duties as assigned by the Office Manager and Doctor to support the smooth operation of the office.
Position Qualifications:
- Minimum of 2 years administrative experience in a Dental Office setting.
- Comprehension of all dental insurance and billing protocols.
- Experience with Dentrix Ascend is preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Demonstrated ability to maintain a high-energy, positive attitude in a fast-paced environment, fostering a welcoming atmosphere for patients and their families.
- Excellent interpersonal skills with the ability to communicate effectively and empathetically with patients of all ages and backgrounds.
- Strong organizational skills with the ability to prioritize multiple tasks effectively.
- Adaptability to respond to a fast-paced environment with interruptions and changing priorities.
- Professional demeanor and excellent communication skills: written, verbal, and in person.
- Demonstrated commitment, ownership, and attention to detail in work tasks.
- Flexibility and adaptability to meet the needs of patients and the practice, including the ability to handle challenging situations with professionalism and empathy.
- Commitment to continuous improvement and willingness to actively contribute to the success of the practice through teamwork and collaboration.
Salary - Commensurate with experience.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- recent DENTAL administrative: 1 year (Required)
- DENTAL insurance benefits & claims: 1 year (Required)
Work Location: In person
