Debt Collection Agent

As a Resolution Specialist, you have the opportunity to make a difference by working with customers creating win-win solutions for repayment of financial obligations. This includes:

• Treating our customers with respect, empathizing with their situation, and negotiating an appropriate arrangement.
• Working in a customer service-focused call center setting, meeting compliance and production requirements.
• You must live near or in the cities of Phoenix-AZ, Roseville-MN, or Tulsa-OK. Training for this position is in the office for up to three/four months (+/-), after which time the employee will have the opportunity to work remotely.

Remote Opportunity: (after 1st full month on phone)

• Up to three/four months (+/-) onsite training:
• Meet 5 of 7 Metrics for the entire month (active, idel, nwa, wa, cph, messages, poe's) Meet New Money Requirements for the month

No corrective actions For Quality Assurance violations

Cavalry offers:

• Competitive base pay up to $18 per hour, individualized uncapped commission, monthly quality assurance bonus up to $250 (after 1st full month on phone), and a 1st year retention bonus plan: $300 at 6 months and $300 at 12 months.
• Paid training with continuous development opportunities
• 2 weeks paid vacation, 5 sick/flex days, and 6 paid holidays.
• Additional 3 holidays after 1 year of service.
• Full benefit package at 60 days

Candidates must:

• Have at least 6 months of experience in a customer-focused industry
• Have a genuine desire to help people.
• Be open-minded and resilient.
• Be able to adapt to new policies and laws.
• Have the ability to negotiate to reach a solution
• Be able to work 4 hours on occasional Saturday mornings

Maribel Schilling ~ Human Resources Generalist

Cavalry Portfolio Services, LLC O: 602.667.0128 ext. 11006| mschilling@cavps.com

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Application Question(s):

• "Please provide your direct email address for future communications:"
• Have you reviewed the posted salary range and is your requirement within the range? (Competitive base pay up to $18 per hour, individualized uncapped commission.)
• Do you live within a reasonable driving distance from Phoenix-AZ, Roseville-MN, or Tulsa-OK?

REMOTE:

• You must live near or in the cities of Phoenix-AZ, Roseville-MN, or Tulsa-OK.
• If an employment offer is extended the Candidate must be able to attend the three/four months (+/-) of training onsite – then you can work remote locally.
• Must be able to attend periodical onsite target training.
• If employment is offered – will you be able to train onsite for up to 2 months prior to going home to work remotely?

If employment is offered – will you be able to train onsite for up to 2 months prior to going home to work remotely?

If employment is offered – will you be able to train onsite for up to 2 months prior to going home to work remotely?

Work Location: In person