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Form of workJob Description
Position: Collections Specialist
Location: Alexandria VA. On-site
Compensation: Direct Hire. $18/hr.-$20/hr.
Main Points:
-There is a commission structure in this position, collectors get a portion of debt collected from the borrower
-Commission structure will be outlined in more detail with hiring manager
-Want someone bi-lingual in Spanish
-Need Debt collection experience
Location: Alexandria VA. On-site
Compensation: Direct Hire. $18/hr.-$20/hr.
Main Points:
-There is a commission structure in this position, collectors get a portion of debt collected from the borrower
-Commission structure will be outlined in more detail with hiring manager
-Want someone bi-lingual in Spanish
-Need Debt collection experience
Responsibilities:
- Manage assigned accounts and plan a course of action to recover past due accounts.
- Communicate with customers via inbound/outbound calls. Verify customer information in database.
- Locate customers using skip trace sites, internet, and through the credit bureau.
- Toggle between multiple system platforms to investigate and resolve issues.
- Supply the customer with various options including payment plans and contract modification.
- Comply with requirements when legal action is unavoidable.
- Comply with policies and procedures and adhere to FDCPA, state, and federal laws and regulations.
Requirements:
- Highschool diploma or GED required
- Minimum 2 years of experience in consumer collections required
- Spanish bilingual is a plus
- Strong knowledge of FDCPA regulations
- Proficiency in MS Office, skip trace platforms and quick to catch onto new software
- Availability to work between the hours of 8:00 a.m. and 7:00 p.m. (8-hour schedule TBD)
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