Bilingual Debt Collections Rep

PURPOSE AND SCOPE:

The Bilingual Debt Collections Representative will perform collection follow up with patients on delinquent and/or non-delinquent accounts for medical providers in a high-volume call center environment. The collections specialist will utilize excellent communication and customer service skills to resolve patient accounts.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assist patients in the resolution of outstanding payments from past due accounts.
• Identify problem accounts and escalate as appropriate.
• Update the patient record to identify actions taken on the account.
• Achieve monthly department collection goal.
• Maintain minimum production standards.
• Achieve quality assurance scores that meet department requirements.
• Work within company attendance guidelines.
• Provide excellent customer service during all interactions.
• Perform all responsibilities in compliance with company policies and procedures.
• Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally lift and/or move up to 50 pounds.

EDUCATION:

• High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:

• Bilingual Spanish/English
• 1 - 2 years' related experience.
• Transferable skills/experience would be beneficial to the position but is not required.
• Ability to multitask within multiple channels of technology.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.