Data Entry Specialist I - Remote

Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers flexible working hours, a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.

Data Entry Specialists update and maintain information on Palco software for its use in payroll and related accounting operations. Information that is input into Palco software is generally numerical but may also be text-based. It is the responsibility of the Data Entry Specialist to ensure that the information is uploaded timely and accurately, and that the data is usable.
Job Grade Characteristics
Data Entry Specialist I: This is the entry level grade in the Data Entry grouping. Personnel of this grade perform a range of data verification and entry work. Generally, work is observed and reviewed during both perform and upon completion by senior Processing Specialist or by the Processing Manager. Changes in procedures or expectations are explained and communicated. Data Entry Specialist I are normally considered to be new to the industry with no previous knowledge or experience. Responsibilities will be assigned as knowledge and experience with Palco increases. Basic tasks include; entering data (text and alpha numeric) into the Palco software system, training on internal procedures and responsibilities, assistance in issue review and other duties. As training is completed and responsibilities are learned will be promoted to Data Entry Specialist II.
Essential Functions

• Enters data in a timely and accurate manner to Palco software, Microsoft Office products, and internal documents.

Data may include budgetary data, billing data, timesheet data, and counseling backup form data.

• Verifies entered data by reviewing, correcting, deleting, and updating data, when necessary.
• Provides follow-up correspondence via phone or email when data contains errors or omissions.
• Maintains client confidence by safeguarding data and complying with HIPAA.
• Complies with established procedures by following corporate policy and protocol and participates in training when policy is updated.
• Contributes to Palco operations with a team-based approach in accomplishing tasks and achieving results.
• Assists with compiling information for special reports and preparing other documents and correspondence.
• Performs program support tasks and general clerical functions when applicable, such as organizing and scanning documents,

providing Quality Assurance phone calls, sorting and distributing mail, and processing results from participant satisfaction surveys.
Education and/or Experience

When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can: