Data Entry Clerk - Entry Level

DATA ENTRY

Invoicing – Entry Level – Billing Clerk

or

Call Center Representative - Entry Level

JOB DESCRIPTION
Summary/ObjectiveSUMMARY
The invoice clerk gathers data to prepare customer invoices ensuring that billing information is accurate and processed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Review customer documents and understand scope of work to invoice.

· Execute and analyze invoicing processes.

· Obtain pricing for materials.

· Prepare cost analysis recapitulating material, labor, equipment, subcontractor and overhead costs incurred in the installation of items.

· Informs immediate supervisor of any observed inaccuracies or omissions in invoice items or computer database.

· Separate documents and file in order as directed.

· Upload documents and information to customer websites.

- Have Good Attendance Habits

- Be available for work schedule

NONESSENTIAL DUTIES AND RESPONSIBILITIES

· Develops and maintains resource information on products, vendors, subcontractors, government requirements, etc.

· Attends departmental meetings as required.

· Save and archive documents and plans.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

· Customer Service—the individual responds promptly to customer needs, solicits customer feedback to improve service and maintains confidentiality.

· Oral Communication—the individual speaks clearly and persuasively in positive or negative situations.

· Written Communication—the individual edits work for spelling and grammar and is able to read and interpret written information.

· Planning/Organizing—the individual prioritizes and plans work activities and uses time efficiently.

· Quality—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

· Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events.

· Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

· Safety and Security—the individual observes safety and security procedures and uses equipment and materials properly.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
High school diploma or general education degree (GED) or one to 12 months of related experience and/or training or equivalent combination of education and experience.

Additional Eligibility Qualifications
Must be able to type at least 45 words per minute.

Language Skills
Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentage and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed written or verval instructions. Deal with problems involving a few concrete variables in standardized situations.

Computer Skills
To perform the job successfully, an individual should have knowledge of word processing software, spreadsheet software, e-mail software and the use of the Internet.

Certificates, Licenses and Registrations
None required for this job.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quiet.

AAP/EEO Statement
As an equal opportunity employer, ACS Commercial Services, L.L.C. does not discriminate in its employment decisions on the basis of race, religion, color, national origin, gender, sexual orientation, age, military status, disability, or on any other basis that would be in violation of any applicable federal, state, or local law. Furthermore, ACS Commercial Services, L.L.C. will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

or

Call Center Representative

Summary/Objective

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered inside or outside the place of business. Duties may include using telephone, cell phone, or computer to transmit assignments and compiling statistics and reports on work progress.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones, email, cell phone, or other communicative devices.

· Maintains customer websites and ACS data base according to ACS processes and procedures.

· Confer with customers, vendors, subcontractors or supervising personnel to address questions, problems, and requests for service or equipment.

· Advise personnel about emergency work orders with response times and information.

· Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

· Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using cell phones, emails, telephones, or other devices.

· Prepare daily work and run schedules.

· Maintains a log of Check In/Out times of technicians in ACS data base according to ACS process and procedures.

· When On-Call, answering standard and emergency calls after hours and on the weekend.

- Have Good Attendance Habits

- Be available for work schedule