Data Analyst

Data Analyst

• Contract Duration 6+ months

Position Summary:

• The job requires the integration of systems in patient management tools, compiling information into a centralized repository, and creating agent-specific KPIs on various dashboard outlets for managers, supervisors, and individual contributors.
• Using a unified approach will review case comments on 6,000 patients and scrub data using RCA in identifying theme comments for KPI development.

Duties:

• The Data Analyst will aintain reports for the customer service group to deliver agent-specific key metrics.
• Utilize Google Workspace for report creation and implementation.
• Communicate with managers, supervisors, and individual team members.
• The Data Analyst will collaborate with team members to deliver requirements while maintaining independent work through remote ambiguity.
• Implement new reports for the customer service group to improve workplace efficiency.
• Implement Power BI, MS Office, & SQL reports for daily use.
• Utilize SAP and Power BI for data collection and reporting for Director and Management Teams.
• Receive and prioritize support requests to maximize resource utilization.
• Work closely with team members to deliver project requirements and develop solutions while meeting deadlines.
• Train team members and users in newly implemented and emerging technology to enhance business productivity.
• Assist in troubleshooting issues with SAP.
• Research and implement technologies for process improvements.
• Collaborate with team members to discuss new technology enhancements to improve efficiency.
• Coordinate and collaborate with departments as needed to identify and resolve issues regarding data findings.
• Monitor, analyze, and document findings through the creation of a high-level summary.
• Coordinate online meetings with managers, supervisors, and individual contributors.
• Communicate daily with managers to ensure project delivery goals.
• Present a variety of analyses and reports using Power BI.

Technical Skills Needed:

• Excel - VBA
• Power BI
• SAP
• Google Workspace
• Java
• SQL

Skills Needed:

• Adaptability
• Customer Service
• Data Analysis
• Data Management
• Decision Making
• Leadership
• Process Improvement
• Project Management
• Troubleshooting

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

• Our client is a globally diversified healthcare company with a central purpose to help people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.
• If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees that have written positive reviews on Glassdoor and Indeed.