Customer Support Trainer

All About Gabb
Gabb Wireless is a fast-growing and industry-leading technology company located within the Silicon Slopes in Lehi, Utah. We started in 2018 with the mission to provide a safe tech option for families within this digital age.
Here at Gabb , our mission is threefold: protect kids, connect families, and encourage life beyond the screen . We have created safe tech products and a cellular network all designed for children. Our products include phones, a new watch, and more products in the works.
We are a mission-driven company with a passion for people and culture. We believe in the importance of having a work-life balance and working hard and playing hard. Come join the mission!
What You'll Do
As Gabb continues to grow, our Customer Support team grows as well. We are looking to add a dynamic, engaging, and technical Customer Support Trainer to our team to set our agents up for success and to prepare them to delight Gabb customers.
As the Customer Support Trainer, you will deliver remote training experiences to new Customer Support representatives, as well as to experienced reps in other specialized customer-facing teams. It will also include working with instructional designers in their work to revise the training material to ensure it is up to date with company policies, procedures, and information. Additionally, you will:

• Guide learners through e-learning modules, teach technical concepts, and facilitate high-level engagement in remote environments
• Help define and set remote, classroom-based training standards and requirements
• Continuously evaluate the training needs by collaborating with the Director of Training, as well as the Customer Support and Operations leadership team
• Always look for ways to improve and evolve the training to keep the material engaging and interactive with the end goal of increasing graduation rates and improving overall retention
• Ensure new hires undertake mandatory training on industry standards, corporate policies, technology best practices, health and safety guidelines, etc.
• Stay up-to-date about the latest training practices and industry methodologies

What You'll Bring

• Proven 1-3 years of experience as a Training Facilitator, Trainer, Training Coordinator or similar role within a call center environment
• Past experience facilitating remote learning classes is strongly preferred
• Hands-on experience with Learning Management Software (LMS), UKG/Schoox is a plus
• Excellent communication skills, written and verbal
• Knowledge of traditional and modern educational techniques
• Excellent leadership skills

Why You'll Love Gabb
Mission driven to protect kids and make a difference in the world
⚖ Work-life balance with unlimited PTO, flexible/hybrid schedules, and more
Generously covered insurance premiums (up to 100% based on tenure)
Stock options and 401(k) plan with employer match
Fast-paced startup environment with room for career growth
Energetic and collaborative company culture (plus the coolest coworkers around)
Pet insurance to keep your furry friend happy and healthy