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Form of workJob Description
Entry Level Technological Support Agent
Full Time
Provo, UT, US
Hours: Full Time Only
Early shift: Monday-Friday: 7:00 AM-3:30 PM
Late shift: Monday – Friday: 10:00 AM–6:00 PM*
Onsite- Provo, Utah office location
Position Description
Are you eager to kickstart your career in technical support? We're seeking dedicated individuals to join our team and provide top-notch assistance to our valued customers. This entry-level position offers the opportunity for career advancement and continuous learning in a supportive environment.
Job Duties
- Deliver technical support via phone, email, and chat channels.
- Efficiently manage and resolve assigned tickets.
- Leverage and add to knowledge bases.
- Identify and escalate urgent issues.
- Exhibit professionalism on tasks and tickets.
- Utilize basic SQL for troubleshooting purposes.
- Perform regression testing as necessary.
- Complete other duties as assigned.
Required Qualifications
- Proficiency in handling inbound and outbound calls.
- Strong communication skills, both verbal and written.
- Prior experience in customer service preferred.
- Excellent attention to detail and organizational abilities.
- Ability to troubleshoot technical issues effectively.
- Dependable attendance and a proactive approach to learning.
Note: While familiarity with SQL is beneficial, it is not a prerequisite for this role. Training will be provided to successful candidates.
*Training will begin on the early shift until you are ready to stand on your own on the later shift.
