Customer Advocate/Technical Support

Fluidra’s looking for a Customer Advocate/ Technical Support to join our team in West Valley City, UT. 

WHAT YOU WILL CONTRIBUTE  

Responsible for providing comprehensive support to pool professionals in accordance with Fluidra’s warranty and service guidelines, including, troubleshooting and installation assistance, warranty support, and general customer service via phone and email. Additionally, you will:  

• Provide support to pool processional customers for inquiries surrounding troubleshooting, installation, warranty processes and other Zodiac programs.
• Review and authorize warranty service work to be performed by independent service companies.
• Support the field service team with technical and warranty issues.
• Work with other team members to drive and implement overall department goals and tasks, as well as deliver suggestions to improve product and processes.
• Process QC reports via standard form for issue pertaining to customer concerns with product performance and/or make.
• Other duties as assigned

WHAT WE SEEK 

• Must have 3 years’ experience delivering customer service with a positive attitude and cheerful disposition.
• CPO (Certified Pool Operator) training a plus.
• Completed a class in leadership (via seminar).
• Must be able to type 50 WPM.
• Possess a technical aptitude with an electrical or mechanical background.
• High school education or equivalent.
• Must have extensive technical product knowledge of Fluidra’s Cover Pools products, including troubleshooting and/or repair experience.
• Must be able to work in a fast-paced environment and can multi-task.
• Must be able to work independently with minimal supervision, take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim.

EDUCATION 

High School Diploma or equivalent 

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:  

• 2 weeks of paid vacation
• 11 paid Holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• Company sponsored FUN events!
• Generous product discounts

WHO WE ARE 

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. 

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation. 

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.