Customer Experience Representative - Dealer Support Team

Job Description
Customer Experience Representative - Dealer Support Team
Revelyst, the future standalone Outdoor Products company at Vista Outdoor is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovation and redefine what is humanly possible in the outdoors.
The Customer Service Representative (CSR) on our Dealer Support Team is responsible for all aspects of order processing from initial purchase until the dealer is satisfied with the delivery of their order. The CSR is a primary dealer contact and is responsible for assuring the customer receives excellent service, in addition to acting with Management as a customer advocate.
Major Responsibilities:
• Primary responder to incoming dealer calls.
• Return all telephone calls and emails from customers within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate dealer returns and create return shipping documentation.
• Communicate sales orders changes to all appropriate departments.
• Develop and maintain positive customer relations with customers and staff.
• Effectively present information and respond to questions from management and team members.
• Maintain excellent customer service to all dealers and sales reps.
• Demonstrate initiative and problem solving skills.
Job Requirements:
• 2 years of experience in customer service
• Must be able to type 35-40 WPM
• Must be technically inclined
• Energetic customer phone skills - must trouble shoot customer product problems
• Able to disassemble and reassemble top selling products by end of the 3-month probationary period
Skills and Abilities:

• Strong dealer service focus
• Self-starter with a "Can do" attitude
• Consistent attendance and reliability
• Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential. Solid comprehension, listening and negotiating skills.
• Ability to maintain a high level of energy with a sense of urgency
• Excellent intuitive, analytical and problem-solving skills and follow up skills.
• Strong collaborative team player the ability to establish and maintain positive and effective working relationships
• Able to multi-task
• Strong time management skills are essential
• Ability to execute tasks with a high degree of accuracy and attention to detail

Working Conditions:
• Ability to handle multitasking in a fast pace environment
• Computer terminal use 10 hours per day.
• Moving boxes of products for shipping.
• Ability to lift 25 pounds unassisted.
• Standard Office w/Warehouse
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Pay Range:
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled