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SalaryJob Title: Client Support Specialist – Entry Level
Pay: $15-$20/hr (Performance Based)
Full Time: Mon-Fri; 9:00AM-5:00PM
Job Overview:
We are a growing tax planning and filing firm and are looking for a full-time Customer Support Specialist to help clients in the completion of the information and document collection process needed to fulfill tax planning and preparation services. Support specialists interact with clients via telephone, email, and text to gather and collect needed documents.
Responsibilities Include:
- Complete training on systems, products, and services to effectively assist clients.
- Provide excellent customer service and support to clientele through phone calls, texts, and emails.
- Managing and collecting documents from clients for tax preparation and filings.
Requirements:
- Prior customer service experience is preferred, but not required for this position
- High school diploma
- Communication skills and professional phone etiquette
- Basic computer, typing and technical skills
- Willingness to learn, adapt and grow in the work environment
- Ability to multi-task and manage multiple systems at once
- Desire to meet performance goals
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
