ABOUT THE ROLE:
We are looking to fill one part-time role on the West Coast:
West Coast schedule (in Pacific time):
WHAT YOU’LL DO:
- Provide amazing support to customers via phone, text, email, and live chat
- Coordinate seamlessly across multiple departments to resolve customer issues
- Advocate for our customers and surface continued pain points for resolution
- Assist with proactive customer re-engagement efforts, focusing on customer experience
- Own team processes that run on a weekly cadence and suggest improvements for internal efficiencies
WHAT YOU’LL BRING:
- Minimum of 2 years of work experience in a customer service/success role
- Zendesk experience required
- Empathetic and patient demeanor with exceptional customer service skills
- Ability to work a flexible schedule, including early morning, nights, and/or weekend shifts
- Tech-savvy approach to everyday tasks and communication: familiarity with G-Suite (specifically Google Sheets), and Slack a big plus!
- Comfort communicating with team members remotely
Think Bigger: We’re here to do more today than we did yesterday, and we figure it out together.
Build the Future: We tackle every day with the positive attitude of someone who can see the future and knows how bright it is.
Make a Lot with a Little: We get creative and look for ways our resources can take us as far as possible.
Lead with Purpose: We use our mission to guide our decisions and give our work meaning.
Diversity, equity, and inclusion are essential values at Thistle. We know we do our best and most impactful work when we feel we are represented and belong. We're proud to actively recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.