Address
Form of work
SalaryCustomer Support Specialist
Andover Park E, Seattle, Washington, 98188-7606,
United States
Pay $25
Work Environment
100% Onsite M-F 7/8am start time
Core hours 8am - 5pm
Business casual (Jeans is fine)
Job Description
As a Customer Support Specialist within the customer service
& inside sales team, your primary duties are to respond to customer
inquiries, provide timely quotations, conduct purchase order reviews, follow customer
screening procedures, and perform accurate order entries. You will be
monitoring order progression from original quotation to product shipment and be
helpfully engaged along the way with external customers and internal
colleagues.
Essential Duties and Responsibilities include the following. Accurately and
efficiently manage the repair and rental processes: customer orders, provide
accurate order entry and price quotations, , tracking, and ensuring timely
customer follow-up pertaining to delivery times, warranty periods, etc.
Initiate the equipment diagnosis process for customer-owned equipment by
preparing and sending the equipment valuation form to Service/Repair. After
diagnosis and upon receipt of the completed equipment valuation forms, generate
customer price quotations for serviced and/or repaired equipment.
Receive, screen, and route Company phone calls in a professional and consistent
demeanor while soliciting customers' needs and appropriate information to
assist them (such as customer name and order requisition, and customer needs
such as: status updates, lead times, pricing, product availability, technical
assistance request, etc.); assist if able or relay customer to the appropriate
sales representative.
Provide timely, proactive communications to customers including immediate
assistance on telephone inquires and responses to customer e-mails.
Develop and maintain knowledge of Company products, services, reference
materials, and catalogs.
Develop professional relationships and build rapport with customer contacts and
sales representatives and effectively interface with other departments.
Maintain equipment and contact databases with pertinent information from sales
orders shipped.
Maintain sales filing system including invoices and purchase orders.
Create a positive image of the Company through excellent customer service.
Manage Return Merchandise Authorization (RMA) processes for service and sales
departments.
Attend production meetings and coordinate between production and sales
departments.
Requirements:
- Minimum high school diploma or GED
- 4 years prior experience in a customer facing role, preferably within
technical fields. (NICE TO HAVE)
- You will need computer competency to perform data entry and information
queries, as well as some mathematical ability such as used to calculate
percentages and measures of cost.
- You will also need to become familiar with company's product lines and to
understand the basics on how they are utilized by our customers.
Employee Value Proposition (EVP)
Heatcon Composite Systems is a privately-owned company serving
the global aerospace industry. We have been the world leader supporting the
repair of composite structures for more than 40 years. Heatcon manufactures the
equipment and supplies the materials needed to commercial aircraft operators,
militaries, MROs, and OEMs.
- Close 6 person team in CS/Sales, BUT under 100 total employees. Family feel
environment
- Great opportunity for someone to grow technical Inside sales skills
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
