Customer Support Specialist

Responsibilities:
- Communicate with customers via phone, email, or chat to provide information about products or services
- Assist customers with inquiries, complaints, or requests in a professional and timely manner
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed customer records
- Follow up with customers to ensure their satisfaction and resolve any outstanding issues
- Collaborate with other team members to improve customer service processes and procedures

Qualifications:
- Previous experience in outbound calling or sales is a plus
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Customer service-oriented mindset with a focus on delivering exceptional service
- Detail-oriented with strong organizational skills

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Every weekend

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Lauderdale Lakes, FL 33311