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SalarySUMMARY:
DUTIES AND RESPONSIBILITIES:
- The Customer Support Specialist will report to and work closely with Customer Success Manager.
- Manage onboarding of new clients after Commercial team executes an agreement.
- Provide clients with instructions and materials for a smooth ordering and reporting experience.
- Coordinate ongoing relationships with new and existing partners.
- Work closely with the logistics team to send kits and other supplies to partners.
- Work in conjunction with members of the Commercial team and the broader BG Team, to maintain existing collaborations.
- Support client expectations and manage project deliverables and timelines with client and company stakeholders.
- Understand the full scope of operations within the laboratory to accommodate new business and partnerships.
- Manage client resolutions and order issues.
- Adheres to Code of Conduct as outlined in the Baylor Genetics Compliance Program
- Performs other job-related duties as assigned.
QUALIFICATIONS:
- Education:
- Bachelor’s degree required
- Experience:
- 2-4 years of demonstrated successful client experience/account coordination.
- The ability to think critically and independently and effectively manage expectations of the client while representing Baylor Genetics.
- Must be solution driven and proactive in setting parameters and adhering to deadlines.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to sit
- Frequently required to stand
- Frequently required to utilize hand and finger dexterity
- Frequently required to talk or hear
- Frequently required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
EEO Statement:
Baylor Genetics is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work setting:
- Remote
Application Question(s):
- Desired Salary?
Work Location: Remote
