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Form of work
SalaryAre you passionate about sports? The Passport is seeking to add a Customer Success Specialist to our growing team!
As a Customer Success Specialist, you will play a crucial role in delivering elite service and support to our customers, ensuring their satisfaction with all aspects of the Passport experience.
Primary Responsibilities:
- Build and maintain strong, long-lasting customer relationships
- Act as a primary point of contact for Passport customer inquiries, issues, and feedback
- Communicate with coaches/directors to facilitate a smooth roster submission process for events
- Review submitted age/grade documents to verify player eligibility
- Prepare pre-event and post-event customer analysis reports
- Availability to work select weekend events
Qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work both independently and collaboratively in a fast-paced environment
- Previous experience in customer service or account management is preferred
- Knowledge and enthusiasm for basketball is a plus
Why Join The Passport:
- Immerse yourself in the excitement of basketball
- Network with coaches, players, staff, and sports enthusiasts
- Comprehensive training provided on all aspects of the Passport system
- Opportunity to work with a dynamic and innovative team in a fast-growing industry
- Hybrid work schedule
- Major growth and development opportunities within the company
Apply now and be part of The Passport's journey to transform youth sports!
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $30.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
Ability to Relocate:
- Anaheim, CA 92805: Relocate before starting work (Required)
Work Location: Hybrid remote in Anaheim, CA 92805
