Customer Success / Engagement Specialist - Solar Exp Required

Position Summary:

We are seeking a highly organized and customer-oriented individual to join our team as a Digital Engagement Coordinator. The ideal candidate will be responsible for managing, scheduling, and handling customer inquiries through various communication channels.

Key Responsibilities:

• Scheduling Appointments: Coordinate and schedule introductory phone calls and appointments with clients, ensuring efficient time management.
• Customer Service: Address customer complaints and issues promptly, providing solutions and maintaining a high level of customer satisfaction.
• Email Management: Create and send emails using customer service tools, quote tools, and Solo proposals. Build and send quotes/screenshots to customers, ensuring accuracy and clarity.
• Social Media Management: Monitor and respond to general social media inquiries, maintaining a professional and responsive online presence.
• Live Chat Support: Provide real-time assistance to new customers through live chat, addressing inquiries, and resolving issues efficiently.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficient in using email, customer service tools, and social media platforms.
• Attention to detail and ability to multitask.
• Experience in customer service or administrative support roles is preferred.
• Experience in the solar industry is preferred
• Experience with Meta Business Suite, Gmail and Freshchat is preferred.

If you are a motivated individual with a passion for outbound customer service and administrative support, we encourage you to apply for this exciting opportunity to join our dynamic team.

Job Type: Full-time

Pay: $42,261.27 - $50,895.29 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• How many years of Solar EXPerience do you have?
• Why do you think you would be a good fit for the job?
• How comfortable are you with technology?

Work Location: Remote