Customer Success Specialist/Technical Support

Customer Success Specialist

Boca Raton, Florida

Are you passionate about delivering outstanding service and delighting clients?

As a Customer Success specialist, you will provide a first-class onboarding, training, and support experience to ensure the success of our customers and partners:

• Responsibilities
• Skills and Qualifications
• Work Experience
• Compensation & Benefits

Responsibilities

Responsibilities include but are not limited to:

• Quickly respond and address all incoming tickets
• Resolves questions or problems over the telephone or Internet
• Interfaces with developers, sales team and accounting as needed

• Keeps customer informed of how and when problems are resolved

• Help our new customers onboard as quickly and efficiently as possible

• Nurture, build & strengthen customer relationships

• Engage existing customers on new products and features

• Participate in activities designed to improve customer experience and business performance

Skills and Qualifications

The ideal candidate has the following skills and qualifications:

• Ability to answer and solve effectively all customer related issues
• Exceptional customer service skills
• Excellent communication skills, both written and verbal
• Must be clearly understood over the phone to provide customer support
• Excellent attention to detail and quality

• Comfortable with cloud-based and smartphone technologies

• Ability to learn quickly in a dynamic environment

• Positive attitude and eagerness to learn

• Proactive and self-directed

• Must be authorized to work in the U.S. without restrictions

Work Experience

Associated work experience in the following areas is an added plus:

• 1 - 3 years experience in Customer Success or technical support is required

• Technical documentation writing (e.g. online help and FAQ) is a major plus

Compensation and Benefits

MobiWork®is an Equal Opportunity Employer and offers a generous compensation and benefits package:

• 4 weeks paid vacation per year (work hard, play hard)
• Retirement plan (100% match up to 3% of yearly compensation)
• Free health plan (MobiWork pays 100% of the employee premium)
• Competitive compensation based on experience
• Yearly bonus incentive program based on individual and company performance
• Free dental and vision coverage (MobiWork pays 100% of the employee premium)

Job Type: Full-time

Pay: $35,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Customer Success: 1 year (Required)

Work Location: In person