AddressWe’re united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance® policies. This allows us to reduce or eliminate the impact of adverse events, creating a safer world for everyone. Drawing inspiration from the intelligent, tool-building corvid family of birds, we are a team of high-flying collaborative builders. We’re excited to meet you. Spread your wings and soar with us.
The Corvus Risk Advisory team engages with businesses that purchase Corvus’s Cyber or Tech E&O policy to help prevent cyber losses. Corvus has found that policyholders that engage with our team and technology experience 20% lower frequency and cost of claims.
This position will start in a fully remote setting, but will transition to a hybrid schedule in July 2025 (3 days in office/2 days remote).
Responsibilities
Project manage the daily operations of our risk management services
Hold calls with policyholders and brokers to discuss cyber risk management and incident response
Respond timely to questions from policyholders related to risk management and cybersecurity
Work with product, engineering and claims to improve the policyholder experience in our tech
Alert policyholders to vulnerabilities
Proactively execute on risk management communications for policyholders
Ensure high quality service delivery and customer satisfaction
Ensure data integrity through monthly audits of risk management and outreach data
Work within a customer service ticketing system
What you’ll bring to the flock
2+ years of Cybersecurity Customer Success experience or insurance sales
Knowledge of cybersecurity and/or incident response best practices
Familiarity with insurance industry (cyber) preferred
Bachelor’s degree preferred
Highly organized, superb attention to detail
Ability to work in a fast paced environment
Experience implementing Customer Success best practices
Strong interpersonal skills supporting the need to build and maintain positive relationships with key stakeholders and customers
