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Form of workJob Description
Travel Customer Service Specialist
AAA Washington - Olympia
Become a brand ambassador for the travel industry! As a Travel Customer Service Specialist for AAA Washington, you will be responsible for elevating customer experiences and cross-selling products and services. At the store location in Olympia, enjoy our customer friendly setting, established client base, team environment, and a role that adds to our clients lives and creates lasting memories.
Successful candidates will have a minimum of 1+ years of experience in Customer Services or sales with a High-School diploma or GED. Prior experiences working in a club or membership-based organization are a plus!
MAJOR RESPONSIBILITIES INCLUDE:
• Provide a personalized experience greeting customers, identifying their needs, and uncovering opportunities for referrals to Travel Advisors or Insurance Agents
• Handle customer needs or connect them with the right expert for resolution
• Facilitate the processing and education of international driving permits and any applicable regulations. Process passport photo for clients
• Act as a subject matter expert for AAA membership
• Sell travel store merchandise, membership, attraction tickets, and financial products including the AAA credit card
• Utilize a POS system and accurately process transactions
Preferred Qualifications:
• Associate or bachelor's degree
WHO WE ARE:
The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
Eligible benefits include:
• Health insurance (medical vision, prescription drug, and dental)
• Up to 20 days of Paid Time Off (PTO) in the first year for vacation or sick leave
• Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth
• 401(k) with Employer Match
• Life, STD, and LTD insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off every year
• Free Premier RV AAA Washington Membership
• Paid, on-going training throughout your career
• THRIVE wellness program
SALARY:
• Target hiring salary range is $20.63 to $25.26 per hour and offer rate is based on experience.
• Opportunity for Annual Company-wide discretionary bonus.
RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal
• AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
• We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
• We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.
• AAA Washington is a drug-free workplace.
• #customerservice #travelcustomerservice #traveljobs #customerservicejobs
#travel #priority2 #Customerservice #retailjobs #creatingmomentsintravel
AAA Washington - Olympia
Become a brand ambassador for the travel industry! As a Travel Customer Service Specialist for AAA Washington, you will be responsible for elevating customer experiences and cross-selling products and services. At the store location in Olympia, enjoy our customer friendly setting, established client base, team environment, and a role that adds to our clients lives and creates lasting memories.
Successful candidates will have a minimum of 1+ years of experience in Customer Services or sales with a High-School diploma or GED. Prior experiences working in a club or membership-based organization are a plus!
MAJOR RESPONSIBILITIES INCLUDE:
• Provide a personalized experience greeting customers, identifying their needs, and uncovering opportunities for referrals to Travel Advisors or Insurance Agents
• Handle customer needs or connect them with the right expert for resolution
• Facilitate the processing and education of international driving permits and any applicable regulations. Process passport photo for clients
• Act as a subject matter expert for AAA membership
• Sell travel store merchandise, membership, attraction tickets, and financial products including the AAA credit card
• Utilize a POS system and accurately process transactions
Preferred Qualifications:
• Associate or bachelor's degree
WHO WE ARE:
The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
Eligible benefits include:
• Health insurance (medical vision, prescription drug, and dental)
• Up to 20 days of Paid Time Off (PTO) in the first year for vacation or sick leave
• Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth
• 401(k) with Employer Match
• Life, STD, and LTD insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off every year
• Free Premier RV AAA Washington Membership
• Paid, on-going training throughout your career
• THRIVE wellness program
SALARY:
• Target hiring salary range is $20.63 to $25.26 per hour and offer rate is based on experience.
• Opportunity for Annual Company-wide discretionary bonus.
RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal
• AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
• We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
• We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.
• AAA Washington is a drug-free workplace.
• #customerservice #travelcustomerservice #traveljobs #customerservicejobs
#travel #priority2 #Customerservice #retailjobs #creatingmomentsintravel
