HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures.
Shift Schedule: 9am - 6pm EST, Monday - Friday
Compensation: $15.50/hr Hybrid; $16/hr Onsite only; Both quarterly bonus eligible
Bilingual preferred
After 90 days of satisfactory attendance and performance this position may become hybrid.
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
- Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
- Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
- High school diploma or college degree from an accredited college or university
- Spanish fluency preferable
- Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven PC proficiency in MS Office Suite Applications
- Work environment is an office location.
- The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
- Occasional lifting may be required up to 25 lbs.
- Must be able to sit for extended periods of time with frequent bending and stooping
- Must have current, valid driver license or reliable transportation to commute to/from work
Experience
Required- 1 year(s): Call center Customer Service, healthcare preferred
- 2 year(s): MSOffice Suite Applications
- 1 year(s): Medical insurance, either practical or classroom knowledge
- 2 year(s): Healthcare Revenue cycle management
- 1 year(s): Bilingual / English / Spanish
Education
Required- High School or better
Behaviors
Required- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization