Address
Form of work
SalaryThe position: Are you passionate about providing exceptional service and ensuring customer satisfaction? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, we're looking for you to join our dynamic team as a Customer Service Representative!
At Screen Graphics, we pride ourselves on delivering top-notch service to our valued customers. As a Customer Service Representative, you will play a crucial role in representing our brand and upholding our commitment to excellence. This is an exciting opportunity to work with a talented team, engage with diverse customers, and contribute to the success of our organization.
This is an in-office position located in Pompano Beach, Fl.
Position Responsibilities:
- Address customer inquiries and concerns regarding order status, product availability, and delivery timelines.
- Maintain comprehensive knowledge of our product catalog and pricing to assist customers with order customization and recommendations.
- Proactively identify and resolve order-related issues to enhance customer satisfaction and loyalty.
- Uphold our company's standards for data accuracy and confidentiality in all order entry tasks.
- Continuously seek opportunities for process improvement to streamline order entry procedures and enhance efficiency.
- Communicate effectively with customers via phone, email, and live chat channels to provide exceptional service throughout the order placement process.
- Work collaboratively with cross-functional teams to ensure a seamless customer experience from order placement to delivery.
- Implement and adhere to established organizational protocols and procedures for efficient order management.
- Maintain meticulous records of customer orders, including order details, payment information, and delivery preferences, in our centralized database.
- Participate in team meetings and training sessions to stay informed about product updates, system enhancements, and Customer Service strategies, fostering a culture of continuous learning and improvement.
To do this job you need to:
- Proven experience as a back-office assistant
- Knowledge of “back-office” computer systems (ERP software)
- Working knowledge of office equipment
- Thorough understanding of office management procedures
- Excellent organizational and time management skills
- Analytical abilities and aptitude in problem-solving
- Excellent written and verbal communication skills
- Proficiency in MS Office
- Pass a criminal background check
- Speaks clear English, bilingual a plus
Compensation and Benefits:
- Salary commensurate with experience
- Potential bonus based on department and company performance
- Employee healthcare/benefits/vacation
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
