Address
Form of workJob Description
Job Duties/Description:
- Answer Customer Service emails, answering product inquires and managing complaints appropriately
- Serve as the link of communication between customers, retailer and representative to our internal teams
- Prepare regular reports of progress and forecasts
- Answer phone calls - providing order information, placing orders and taking payments
- Tracking orders and communicating with carriers
- Processing returns - providing shipping labels, checking in returns, issuing refunds
- Using various software and systems to record customer interaction and solutions
- Communicating with team and management to identify and discuss any potential improvements, consistent issues and concerns, trends, etc.
- Assist with general Customer Service tasks
Requirements:
- Must be ok with dogs as the Manager's bring their dogs in the office weekly
- Previous B2C (business to consumer) Customer Service experience in an office setting is required
- Ability to work independently and in teams
- Ability to learn, retain, and relay product knowledge
- Solution-based problem solving skills
- Flexible with job duties - with this being a small office everyone helps one another out as things get busy!
- Experience with SAP is great but can be taught
Additional Info:
- Pay range: $20-$23/hr depending on experience
- Schedule: Monday-Friday 8am-5pm, Summer time you'll have half day Fridays!
- Location: In-office for training and then flexible
- Interview: 1 Microsoft Teams interview with hiring manager
All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
