Position Details
- Build positive relationships with customers, address their needs effectively, and contribute to the bookstore’s overall success.
- Balance cash drawers and finalize daily deposit reports (opening the store).
- Monitor, print and process web store orders.
- Prepare the point-of-sale system for student charging.
- Prepare the point-of-sale system for student textbook renting.
- Setup and communicate to campus important dates and semester specific operational information.
- Research and correct any transaction errors.
- Work with MBS to resolve system issues and assist with system upgrades.
- Train and supervise student workers on Bookstore procedures.
- Update procedure manuals.
- Oversee third party charge accounts for all charging types by semester or fiscal year. Work with MBS to purge charge accounts when needed.
- Set up charge accounts limits manually for department and copy center charges based on purchase orders received by fiscal year.
- Generate end of the semester PSEO logbooks to track student returns.
- Update the Bookstore Application at the start of each term with the end charging date for the Charge for all events.
- Create and forward month-end reports to the Bookstore supervisor and Business Office.
- Update and order rental agreements and rental textbook stickers.
- Update insert for online orders with return and rental information.
- Update inserts for PSEO orders with return instructions.
- Order shopping bags, shipping boxes, and shipping envelopes as needed.
- Order other forms as needed.
- Post important charging dates each semester.
- Purchase beverages, candy, and snack items to ensure products are available for customers and expand sales in the bookstore. Work with vendors to offer a variety of items that reflect the student population.
- Set up store mapping for the physical inventory process at year end and conduct inventory counts.
- Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
- Knowledge of Customer Service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction.
- Skill in Customer Service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
- Ability to present information to diverse customers.
- Two or more years of experience in a similar business position.
- Two-year degree in a Business-related field, with emphasis on retail.
- Ability to successfully use software such as Microsoft Word and Excel to create and modify documents and spreadsheets.
- Knowledge and understanding of MBS systems such as ARC (Advanced Retail Center) and Insite ecommerce marketplace.
- Ability to organize tasks, initiate action, work independently within parameters, and communicate effectively with a diverse range of people.
- Ability to multi-task and quickly adapt to changes in policies, processes, procedures, and priorities, and ability to work independently within parameters.
- Ability to communicate effectively and demonstrate proficient human relations skills to work with a varied level of internal and external customers to achieve effective problem solving.
- Experience in a retail environment and has the ability to operate a cash register, calculator, card reader, and pricing equipment.
- Commitment to equity, diversity, and inclusion.
Additional benefits include tuition waivers available for employees and certain dependents, once qualifying criteria are met. For information on benefits, visit SEGIP’s website SEGIP. The contract outlines many additional benefits provided. For more information on retirement benefits, please view the retirement brochure through MMB.