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Form of workJob Description
***POSITION AVAILABLE TO FLORIDA RESIDENTS ONLY***
Our Ideal Candidate
Our Ideal Candidate
Vermilion Holdings Group is looking for a hyper-organized and customer-obsessed Customer Service Specialist who is upbeat, outgoing, motivated, and has an entrepreneurial spirit to join our team. We want to hear from you if you love building a brand, growing a business, and serving customers. Our service offerings include website design with maintenance and hosting, social media management, direct mail marketing, and more—making us a true one-stop shop for all of a business’ needs. We also specialize in secure metal cabinetry and medication disposal take back programs. The ideal candidate must be organized, approachable, and a fast learner. We are looking for a team player who works well with others to get the job done. Learn more at www.repeatrewards.com, www.prophasemarketing.com, www.americanrxgroup.com, www.americanlogisticspkg.com, www.americansecuritycabinets.com.
Primary Responsibilities
- Act as primary point of contact for all customer inquiries via phone, email, and chat fielding questions, thinking outside of the box, resolving problems and selling products and services
- Place orders, secure proof approval and provide best-in-class Customer Service and support
- Limited inside sales. NO Cold Calling!
- Conduct new client onboarding calls for Prophase Marketing services
- Manage incoming client cases for RepeatRewards loyalty program
- Track product for customers
- Resolve customer issues or conflicts – goal of resolving issues in one-touch or immediately escalating to expedite process
- Ideate, build, and execute quarterly marketing plan in coordination with Sales, Creative, and Social Media departments
- Perform other duties as assigned
Position Requirements
- Professional attitude, enthusiastic and reliable with strong Customer Service aptitude, and a hint of sales savvy
- Strong interpersonal communication being positive, pleasant, respectful, and customer-centric
- Ability to retain detailed, important information and/or instruction
- Ability to solve complex problems in a Customer Service environment
- Best-in-Class written and oral communication
- Enthusiastic about learning and mastering new products, features, and systems
- Good organization, prioritization, and communication skills coupled with a sense of urgency and the art of persuasion
- Flexible and able to effectively cope with ambiguity or sudden changes of priorities
- Able to work independently and manage time effectively
- Sound knowledge of telephone etiquette
- Understanding of direct mail is a plus
Education
- Bachelor’s degree preferred or significant related work experience
- Inside sales experience required
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
DO NOT CONTACT EMPLOYER DIRECTLY – NO AGENCIES!
