Customer Service Sales- Order Entry Specialist

Company Information
Headquartered in St. Augustine, FL, with offices and manufacturing facilities all around the globe, Carlisle Interconnect Technologies (CarlisleIT) is one of the world's leading designers and manufacturers of high-performance wire, cable, and medical devices. We provide complete interconnect solutions to industries like Aerospace, Military Defense Electronics, Space, Medical, Test Measurement, and Industrial.
Our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster.
Job Description
SUMMARY
The Customer Service - Order Fulfillment Representative is responsible to support key accounts in conjunction with the Insides Sales Representative and Customer Service Rep. Ensure Carlisle IT is professionally and responsibly represented in the industry and that our organization meets the expected level of service, responsiveness, and quality objectives of the customer. Perform critical program and customer order fulfillment functions in order to achieve customer satisfaction.
ESSENTIAL JOB FUNCTIONS

• Provides world-class customer experience by fulfilling on their order requests and inquiries.
• Works closely with the Inside Sales and Customer Service Rep to provide customer support such as

entering orders, providing product pricing and availability.

• Ability to track orders to ensure timely shipments to our customers.
• Interacts with internal departments to ensure customer expectations are communicated and met.
• Performs regular quality checks to ensure order accuracy and placement.
• Ability to look up customer history and read customer Purchase Orders and cross-reference accuracy in pricing, dates, etc.
• Assists in pricing and product information for customers who call in requesting information.
• Sets up customer accounts after appropriate approvals.
• Prepares documentation as needed and handle all documents and correspondence professionally and in a timely manner.
• Keeps up-to-date knowledge of the industry and accounts.
• Adheres to all factory safety procedures and guidelines.
• Maintains clean, organized work environment and adheres to all safety standards, procedures, and regulations.
• Contributes to team effort in a collaborative and supportive manner.

*Other duties as required in support of the department and the company*
ENVIRONMENTAL POLICY
Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.
EXPORT COMPLIANCE DISCLAIMER
This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder).
TRAVEL
0%
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

• High school diploma or GED. Associate degree preferred.
• 1 year of Customer Service experience.

LANGUAGE SKILLS

• Ability to read, write, speak, and understand English.
• Excellent written and verbal communication skills. Articulate with use of good grammar skills.
• A team player that can relate to people at all levels of the organization and possesses excellent communication skills with high ethical standards and a positive professional image.

JOB SKILLS

• Excellent verbal and written communication skills.
• Proven ability to multi-task and prioritize.
• Excellent customer interface skills.
• Knowledge of ERP/CRM systems preferred, prefer SAP experience.
• Proficient in MS Office.
• Ability to be flexible and able to function comfortably in a fast paced, constantly changing, and ambiguous environment.
• Strong data entry skills
• Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.
• Ability to be flexible and able to function comfortably in a fast paced, constantly changing, and ambiguous environment.
• Ability to run and analyze limited reporting.
• Portrays a positive and professional image. Ability to establish relationships with a wide range of personalities, cultural backgrounds, and educational levels.
• Ability to work with basic mathematical concepts such as percentages, ratios, and proportions to job-related situations.
• Ability to read and enter Purchase Orders, recognize discrepancies and address accordingly.
• Ability to work overtime and flexible hours to meet customer needs.

WORK ENVIRONMENT
Carlisle IT Franklin is a clean facility housing various kinds of machinery, equipment, processes, and chemicals which produce potential hazards in the work environment such as: ergonomic, chemical, machine point of operation, and powered industrial vehicle traffic. These hazards are controlled through means of engineering controls, such as machine guarding, and administrative controls, such as safety policies and programs. In certain
areas of the facility, employees are required to wear Personal Protective equipment such as Hearing Protection, Safety Glasses, Safety Toe Shoes, and hand protection.
PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS
Clear ANSI Z87.1 safety rated glasses are required for the job when in the manufacturing areas. Safety toed shoes or boots (ASTM 2413-11 standard) are required.