Customer Service Representative

About the Role:

The Customer Service Representative is responsible for providing excellent Customer Service to both internal and external clients. This role plays a vital part in ensuring customer satisfaction and building positive relationships with the District. You will perform a variety of administrative and technical duties related to Customer Service, adhering to established policies and procedures.

Responsibilities:

• Answer customer inquiries: This includes responding to phone calls, emails, and in-person inquiries promptly and professionally. You will actively listen to understand customer needs and concerns, and provide accurate and helpful information about District programs, services, and policies.
• Process payments: You will be responsible for processing various forms of payment, such as cash, checks, and credit cards, ensuring accuracy and adherence to financial regulations.
• Maintain customer account records: This involves updating and maintaining customer information in a secure and efficient manner. You will be responsible for creating new accounts, correcting errors, and ensuring records are accurate and up-to-date.
• Perform clerical tasks: This includes tasks such as filing documents, scheduling appointments, preparing reports, and managing correspondence. You will be detail-oriented and organized to ensure accuracy and efficiency in your work.
• Other duties as assigned: You may be assigned additional duties as needed, such as data entry, assisting with special projects, or providing support to other team members.

Qualifications:

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving skills and the ability to think critically and identify solutions.
• Proficiency in Microsoft Office Suite and other relevant computer applications.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in completing tasks.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional development and growth.
• Positive and supportive work environment.

Job Type: Full-time

Pay: $25.15 - $30.26 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Washington, DC 20003: Relocate before starting work (Required)

Work Location: In person