CRP is Hiring a Remote Bilingual Customer Service Representative (Washington, DC Residents Only)
Bilingual Customer Service Representative (Washington, DC Residents Only)
CRP, Incorporated (CRP), a professional services and management consulting firm, is seeking Washington, DC resident Customer Service Representatives (CSRs) to support a Healthcare Contact Center. CSRs will assist other DC residents with obtaining affordable healthcare coverage for themselves, their family and/or small business. Successful candidates must have the ability to work in a fast-paced, high-energy contact center environment. If you are energetic, smart, professional, eager to learn and able to multi-task, we want you on our team.
Duties and Responsibilities:
- Assist DC residents with obtaining affordable healthcare insurance coverage;
- Resolve issues and concerns related to applications and eligibility requirements;
- Consult with senior peers on more complex issues to resolve concerns; following the escalation procedures to ensure complex support issues are resolved;
- Handle large volumes of inbound/outbound calls professionally and in a timely manner;
- Carefully and efficiently follow all call center scripts and guidelines, processing information and responding to difficult questions or providing customers with detailed information;
- Navigate between multiple screens in order to provide accurate information to callers;
- Collect and analyze customer information and inquiries while, maintaining accurate call service logs;
- Consistently meet monthly performance goals by adhering to policies and guidelines; and
- Other duties as assigned.
- Qualifications and Skills – Key elements for the successful candidate.
- Must be a Washington, DC resident;
- Must have a minimum of six months relevant experience (i.e., healthcare, insurance, medical front office support);
- Ability to work through 4-weeks of training and 1-month nesting without interruption, absences, late arrivals or early departures;
- Meticulous attention to details and active listening skills;
- Adapt quickly in a high-energy, fast-paced, ever-changing environment;
- Professional demeanor and excellent phone etiquette, providing exceptional Customer Service and support to consumers, colleagues and staff;
- Excellent written communication and organizational skills;
- Exceptional verbal communication and interpersonal skills;
- Ability to manage multiple priorities and function as a team player at all times;
- Able to take constructive criticisms and open to coaching and additional training as needed; and
- Professionally exercises discretion and independent judgment in day-to-day work.
Education and Experience Requirements:
- Bilingual preferred;
- High School diploma or equivalent;
- Must have a minimum of six months relevant experience (i.e., healthcare, insurance, medical front office support);
- Proficiency in Microsoft Office (Word and Excel)
- Successful candidates must pass skills assessment with a score of 85% or better;
- Must pass background check;
- Able to effectively work in a remote (virtual) call center environment;
- Has substantial understanding of the job and ability to apply knowledge and skills to complete a wider range of tasks; and
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Exhibits moderate call center knowledge.
Equipment and Workspace Requirements:
- All hired CSRs will be responsible for providing their own personal computer or laptop for the 4-weeks of training. Equipment must be in good working condition with the latest software updates. Webcams required.
- Reliable Internet Service Provider (ISP). High speed internet access with a minimum of 20 Mbps (download speed) – 20 Mbps recommended for shared internet family connectivity. Wired connection / ethernet).
Physical Workspace
An area that is dedicated for work and not used for anything else (closed door environment), isolated from distractions and/or interruptions.
Physical Effort:
- Constant sitting with headset.
- Frequent usage of computer.
- Ability to lift 40lbs – 50lbs of equipment and/or materials on a regular basis.
Salary: $18.25 per hour
Job Types: Full-time, Contract
Diversity and inclusion are elements of CRP’s corporate DNA!
Job Types: Full-time, Contract
Pay: From $18.25 per hour
Expected hours: No more than 40 per week
Benefits:
- On-the-job training
- Work from home
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Remote
Work Location: Remote
Job Summary
Contractor | Full Time
Scientific Services
$43k-54k (estimate)
04/14/2024
08/10/2024