Customer Service Representative

Company: Hegens Site Services

Location: Main office, Washington, DC

Job Type: Full-time, Part-time, flexible

Company Overview: Hegens is a dynamic and forward-thinking company poised for nationwide growth, originating from the vibrant East Coast. We specialize in renting a variety of temporary products crucial to the operations of governments, festivals, wedding venues, and construction sites. From Portable Toilets to Luxury Trailers, we cater to diverse needs with enthusiasm and commitment. Our company culture is rooted in exploration, excitement, and fun, driving our mission to expand our footprint across the nation. As we embark on this journey, we seek dedicated and passionate individuals to join us in our endeavors.

Role Description: As a Customer Service Representative at Hegens, you will play a pivotal role in supporting the Sales department by serving as a dedicated point of contact for orders, sourcing, logistics, and account coordination. Working closely with your assigned manager, you will oversee contract terms, pricing, and fulfillment, with a primary focus on capturing rental equipment orders and ensuring timely delivery to customers. In addition, you will actively participate in activities aimed at building customer trust, fostering retention, and driving revenue growth across all business units.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, order processing, and account management, ensuring prompt and accurate resolution of issues.
• Collaborate with Inside Sales Representatives from all business units to source equipment, arrange transportation, and develop orders accurately across all service locations.
• Provide customers with viable equipment alternatives and solutions if certain items are unavailable, maintaining a high level of responsiveness and flexibility.
• Utilize jobber and other platforms to maintain high familiarity and proficiency, streamlining order processing and enhancing customer experiences.
• Identify opportunities to increase profitability and expand customer equipment mix, proactively recommending products and services that align with customer needs and preferences.
• Generate equipment, on-rent, and invoice level reporting for customers as requested or scheduled, ensuring transparency and accountability in all transactions.
• Respond to and address customer feedback surveys and objections in a timely and professional manner, striving to enhance customer satisfaction and loyalty.
• Monitor market trends and industry developments, providing insights and recommendations to internal stakeholders to support informed decision-making and strategic planning.
• Perform other duties as assigned by management, demonstrating flexibility and adaptability in a fast-paced work environment.

Qualifications:

• Previous experience in Customer Service, sales support, or related fields, preferably within the equipment rental industry.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers and colleagues.
• Excellent organizational and time management abilities, capable of multitasking and prioritizing tasks effectively to meet deadlines.
• Proficiency in utilizing software applications such as UR One, UR Control, Total Control, mobile apps, and Sales Force.
• Problem-solving mindset with a focus on delivering practical and effective solutions to customer inquiries and challenges.
• Commitment to continuous improvement and learning, with a willingness to adapt to changing business needs and technologies.
• Bachelor's degree not required however equivalent experience preferred.

Benefits:

• Competitive compensation package with opportunities for advancement.
• Comprehensive training and ongoing support to enhance job performance and career development.
• Access to a supportive and inclusive work environment that values teamwork and collaboration.
• Work-life balance with regular hours and the convenience of being home every night.
• Opportunities for professional growth and advancement within a rapidly expanding company.

Join Our Team: If you are a motivated and customer-focused individual seeking a rewarding career opportunity with a leading company in the equipment rental industry, we invite you to join the Hegens team. As a Customer Service Representative, you will have the opportunity to make a meaningful impact by delivering exceptional service and driving revenue growth across all business units.

Application Process: To apply for the Customer Service Representative position at Hegens, please submit your resume detailing your relevant experience, qualifications, and why you are interested in joining our team. We look forward to reviewing your application and considering you for this exciting opportunity.

Hegens is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We encourage individuals of all backgrounds to apply for this position. If you require reasonable accommodation during the application process, please contact us at employment.hegens@gmail.com for assistance.

Thank you for considering Hegens as your next career destination. We are excited about the possibility of welcoming you to our team and working together to achieve our shared goals of excellence and customer satisfaction.

Job Types: Full-time, Part-time

Pay: $17.00 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance

Experience level:

• 2 years

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Commute:

• Washington, DC 20024 (Required)

Work Location: In person