Customer Service Representative

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity to work in a fast-paced and dynamic environment.

Responsibilities:
- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns
- Provide accurate information about products, services, and promotions
- Analyze customer needs and recommend appropriate solutions
- Process orders, returns, and exchanges efficiently and accurately
- Perform data entry tasks to update customer information in the system
- Maintain a high level of professionalism and phone etiquette at all times
- Communicate effectively in English and Spanish to assist bilingual customers
- Resolve customer complaints or issues promptly and escalate when necessary
- Collaborate with other departments to ensure customer satisfaction

Requirements:
- Previous experience in Customer Service or a related field is preferred
- Strong sales skills with the ability to upsell products or services
- Excellent communication skills, both verbal and written
- Proficient in data entry and computer systems
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills with the ability to think quickly on your feet
- Must be fluent in English and Spanish (both written and spoken)
- Exceptional phone etiquette with a friendly and professional demeanor

Join our team as a Customer Service Representative and enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth. Apply today to be part of our dedicated Customer Service team!

Job Type: Full-time

Pay: $20.42 - $24.59 per hour

Work setting:

• Remote

Work Location: Remote